Area Service Manager

Luminous Power Technologies

4 - 9 years

7 - 8 Lacs

tirupati

Posted:4 days ago| Platform:

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Skills Required

trade dec customer satisfaction quality systems infrastructure customer service management asp inventory auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistentlyMonitor the performance of service centers with strong periodic review mechanismEnsure to manage service center inventory as per MSL & credit limits across all service centers
Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory SaleEnsure to keep trained field technician / field service engineer at all service center location in adequate quantityEnsure no escalation from trade & end customersEnsure planned visits to trade & resolve issues timely & maintain good market reputationMonitor successful implementation of quality systems and standards in the service departments
Build sustainable competitive advantage in service operationsExecute the customer service strategy for all products across the service networkEnsure to do regular audits of service center infrastructure and inventory

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