Job
Description
As an Area Service Manager in the Electronic Appliances sector, your role will involve the following responsibilities: - **Team Leadership:** You will be responsible for mentoring and managing service technicians to ensure the delivery of top-quality service. - **Service Operations:** Your duties will include overseeing scheduling, dispatch, inventory management, and maintaining service quality standards. - **Center Appointments:** You will be in charge of appointing and managing new service centers to expand service coverage. - **Customer Satisfaction:** Handling customer complaints and ensuring high levels of customer satisfaction will be a key part of your role. - **Technical Support:** Troubleshooting complex issues related to LED TVs, Air Conditioners, and Washing Machines. - **Process Improvement:** You will need to optimize service procedures to enhance efficiency. - **Budget Management:** Controlling costs and improving profitability will be essential tasks. - **Vendor Relations:** Managing relationships with suppliers to ensure availability of parts. - **Quality Assurance:** Ensuring adherence to industry quality standards. Qualification and Skills required for this role include: - A Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. - Good working experience in CRM Software. - Proven managerial or leadership experience with strong team management and interpersonal skills. - Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. This is a full-time, permanent position with benefits such as health insurance, Provident Fund, day shift, morning shift, joining bonus, performance bonus, yearly bonus. The work location is in person in Tamil Nadu. As an Area Service Manager in the Electronic Appliances sector, your role will involve the following responsibilities: - **Team Leadership:** You will be responsible for mentoring and managing service technicians to ensure the delivery of top-quality service. - **Service Operations:** Your duties will include overseeing scheduling, dispatch, inventory management, and maintaining service quality standards. - **Center Appointments:** You will be in charge of appointing and managing new service centers to expand service coverage. - **Customer Satisfaction:** Handling customer complaints and ensuring high levels of customer satisfaction will be a key part of your role. - **Technical Support:** Troubleshooting complex issues related to LED TVs, Air Conditioners, and Washing Machines. - **Process Improvement:** You will need to optimize service procedures to enhance efficiency. - **Budget Management:** Controlling costs and improving profitability will be essential tasks. - **Vendor Relations:** Managing relationships with suppliers to ensure availability of parts. - **Quality Assurance:** Ensuring adherence to industry quality standards. Qualification and Skills required for this role include: - A Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. - Good working experience in CRM Software. - Proven managerial or leadership experience with strong team management and interpersonal skills. - Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. This is a full-time, permanent position with benefits such as health insurance, Provident Fund, day shift, morning shift, joining bonus, performance bonus, yearly bonus. The work location is in person in Tamil Nadu.
