Area Operations Manager

Location: On-site – Dehradun, India

Company: Company operating Franchise Retail outlets of Multiple premium brands in over 5 states

We are a leading multi-brand retail company operating 25+ retail outlets across 5 states, with franchise partnerships for premium brands in clothing, kids wear, precious jewellery, inner wear, and beauty salons. We are seeking an experienced Area Operations Manager to Join out team of ASMs, oversee retail operations, drive business growth, and ensure exceptional customer experiences across our diverse portfolio.

Operations Management

• Oversee day-to-day operations of 25+ retail outlets across multiple states and brand categories.
• Ensure compliance with franchise agreements and brand standards for all partner brands.
• Monitor store performance metrics, including sales, profitability, inventory turnover, and customer satisfaction.
• Implement operational policies, procedures, and best practices across all locations.
• Conduct regular store visits and audits to maintain quality standards and operational excellence.

Team Leadership & Development

• Lead, mentor, and develop store managers and regional teams across multiple locations.
• Recruit, train, and retain high-performing retail talent for various brand categories.
• Establish performance management systems and conduct regular reviews.
• Foster a culture of customer service excellence and brand advocacy.

Business Development & Growth

• Drive revenue growth and profitability across all retail categories and locations.
• Analyze market trends and identify opportunities for new store openings and brand expansions.
• Develop and execute strategic plans for franchise development and market penetration.
• Collaborate with brand partners to optimize product mix, pricing, and promotional strategies.

Financial Management & Reporting

• Manage P&L responsibility for assigned regions and ensure achievement of financial targets.
• Monitor operational costs, overheads, and implement cost optimization initiatives.
• Prepare comprehensive reports on sales performance, operational metrics, and market insights.
• Coordinate with finance teams for budgeting, forecasting, and financial planning.

Franchise & Brand Management

• Maintain strong relationships with franchise brand partners across clothing, jewellery, inner wear, and salon categories.
• Ensure adherence to brand guidelines, visual merchandising standards, and promotional activities.
• Coordinate with brand principals for training programs, product launches, and marketing initiatives.
• Negotiate and manage franchise agreements, renewals, and expansion opportunities.

• Bachelor's/Master's degree in Business Administration, Retail Management, or related field.
• 5 years Min. of experience in retail operations management, preferably in premium brand or franchise retail.
• Proven track record of managing multiple retail outlets and achieving business targets.
• Strong experience in fashion retail, jewellery, or beauty industry preferred.
• Excellent leadership and team management skills with ability to work across diverse teams.
• Strong analytical and problem-solving abilities with data-driven decision making.
• Proficiency in retail management systems, ERP software, and MS Office.

• Strategic thinking and business acumen
• Strong communication and interpersonal skills
• Customer-centric mindset with focus on service excellence
• Ability to travel frequently across multiple states
• Results-oriented with strong execution capabilities
• Knowledge of retail compliance, labor laws, and franchise operations

• Performance-based incentives and bonuses
• Travel allowances and accommodation
• Career growth opportunities in an expanding retail network