Area Operations Manager

Zolo

0 years

0 Lacs

bengaluru karnataka india

Posted:12 hours ago| Platform:

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Skills Required

management service drive escalation data excel analyze reports

Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Location:

Package Offered:

Roles and Responsibilities:

P&L Ownership:
Manage the Profit & Loss for the specific area/cluster, balancing cost control with revenue generation.
Operational Excellence:
Ensure high standards of property upkeep, facility management, and service delivery across all units in your cluster.
Occupancy & Sales:
Drive occupancy targets by aligning with the sales team and ensuring property readiness for visits and move-ins.
Customer Experience:
Act as the escalation point for complex tenant issues. ensuring high-touch customer service and quick resolution of grievances.
Team Leadership:
Lead, mentor, and manage a team of on-ground staff. Monitor their rosters, performance, and daily deliverables.
Data & Reporting:
Utilise Excel and internal tools to analyze operational data, prepare reports, and spot trends to improve cluster performance.
Crisis Management:
distinct ability to handle situational crises with maturity and quick decision-making.

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