Area Business Manager

Area Business Manager

Let's talk spine - because most of India doesn't.

Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:

• Consulted over 2.5 lakh patients
• Prevented 15,000+ unnecessary spine surgeries
• Achieved a 93% recovery rate - among the best in the world

Our mission?

To redefine spine care by blending clinical excellence, intelligent systems, and strong operational discipline.

About the Role:

The main responsibility of the Area Business Manager will be to ensure the overall development, performance and maintenance of the clinics' operations to obtain the maximum efficiency, quality, patient experience and revenue. The role involves managing Clinic Heads, doctors, front desk/patient counsellors, and housekeeping staff to ensure the smooth functioning of the clinics and the delivery of exceptional patient care.

What You'll Own:

1. Strategic Planning & Business Development

- Develop and implement strategic plans to achieve business goals and objectives.

- Playing a pivotal role in driving sales and local marketing efforts across all the allotted clinics.

- Work on business development for North Zone to onboard like-minded partners and business associates.

2. Clinical Operations & Quality Assurance

- Establishing full compliance on all clinical processes to be followed by individual team members in clinics to achieve high levels of treatment success for patients.

- Enforcing standard operating procedures to optimize resources and their productivity.

- Maintaining high-quality standards throughout the clinics that includes conducting regular inspections, monitoring cleanliness and maintenance.

- Oversee day-to-day operations, ensuring efficient and high-quality patient care.

- Conducting monthly audits on processes and clinical upkeep.

- Ensuring the patient counselors are overseeing housekeeping staff to maintain a clean and hygienic environment in the clinic.

- Stay updated about process additions or changes to improve clinic operations and guide the team.

- Collaborate with relevant clinical stakeholders to bridge the gap in clinical achievements by the doctors.

3. Patient Experience & Relationship Management

- Ensuring the team provides best patient experience throughout the patient journey to build long-term relationships.

- Work closely with patient counselors to provide guidance on patient interactions, operational processes, and overall patient satisfaction.

- Collaborate with Clinic Heads and patient counselors to ensure effective communication and patient care coordination.

4. Team Leadership & Development

- Responsible for managing Clinic Heads/Center Managers, doctors, front desk/patient counselors, and housekeeping staff. This includes establishing effective communication channels, setting performance expectations, conducting performance evaluations, and providing ongoing coaching and development opportunities.

- Foster a positive and collaborative work environment, promoting teamwork and professional development.

- Mentoring and grooming Clinic Heads on people management and building a pipeline of leaders.

- Encourage a culture of continuous learning and professional development within the clinic team.

5. Data Analysis & Performance Improvement

- Understand and analyze the data and dashboards provided on revenue metrics, clinical, and patient experience metrics to identify areas of improvement and implement necessary changes.

What We're Looking For:

- Bachelor's degree in any field, MBA is preferred

- Proven experience in clinic or healthcare or retail store management, with a track record of successful leadership and a focus on business development and operations

- Ability to build and maintain positive relationships with internal and external stakeholders

- Strong financial management skills

- Excellent communication and interpersonal skills.

- Ability to make sound decisions under pressure and resolve conflicts effectively.

What You'll Get:

- A structured program to develop administrative and leadership skills.

- Exposure to a dynamic and challenging healthcare environment.

- Mentorship from experienced administrative professionals.

- Opportunities for professional growth within the organization.

- A collaborative and mission-driven workplace where you can be a "QIpreneur."

Let's build better spine care. www.qispine.com

Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Benefits:

• Health insurance

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current total compensation (CTC) in LPA (Lakhs Per Annum)?
• What is your expected total compensation (CTC) in LPA (Lakhs Per Annum)?
• What is your notice period? (Please specify in days)
• How many stores/centers/clinics have you managed in your working experience?
• This role involves a six-day work week. Please confirm if you’re comfortable with this.

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Expected Start Date: 14/08/2025