Job
Description
Role Description Role Proficiency: Leverage specialist testing knowledge to define and implement test practices and strategies for a portfolio or program Outcomes Analyse Recommend and Implement testing practices in projects Assess existing tools/frameworks and propose enhancements Customize and Implement Testing Tools and Frameworks Define Test Strategy for a Program Conduct Technical Review of Projects and Identify risks/issues Drive the capture and delivery of Test Metrics Measures Of Outcomes Test Coverage Test Automation Coverage Savings from Optimization Savings from Automation Defect Removal efficiency No: of Kaizens initiated and implemented Cost savings for the customer Cost saving from carrying out Test Optimization exercise Continuous service improvements Outputs Expected Test Strategy: Define and implement test strategy Define and baseline tool strategies Define and document test environment and test data strategies Perform feasibility study for recommended solutions Knowledge Management Publish best practices and guidelines standards white paper etc. Test Reporting Conduct cost benefit analysis Test Design Development Execution Create strategies for test optimization Carry out gap analysis and identify improvement areas Identify program goals and define KPI's and SLA's Identify and implement industry wide best practices Test Planning Perform test maturity assessments provide recommendations and define roadmaps Identify candidate for automation by prioritization Skill Examples Ability to define test strategies Ability to manage and evaluate the test tools and frameworks Ability to create re-usable assets Ability to identify test practice gaps and provide recommendations Ability to perform test maturity assessments Ability to define service improvement roadmaps Knowledge Examples Knowledge of Automation Techniques Knowledge of Testing methodologies Knowledge of Test Automation tools and frameworks Knowledge of Automation ROI analysis Knowledge of industry wide KPI's Knowledge of Test Data and Test Env requirement identification Additional Comments Job Title: Quality Analyst Lead – ServiceNow Experience Required: 10+ Years Job Summary: We are looking for a seasoned Quality Analyst Lead with 10+ years of experience in software testing and quality assurance, including at least 3+ years in a leadership or delivery management role. The ideal candidate will have a strong hands-on testing background, deep understanding of testing methodologies, and experience in managing QA delivery across complex projects. Knowledge of the ServiceNow platform is essential, including testing across ITSM, ITOM, CSM, or other modules. ________________________________________ Key Responsibilities: Quality Assurance & Testing: Design and implement comprehensive test strategies, plans, and scripts (manual and automated) for various application modules, especially in ServiceNow. Ensure end-to-end test coverage including functional, integration, regression, performance, and user acceptance testing. Work closely with business analysts and developers to understand requirements and translate them into test scenarios. Lead defect management processes – logging, tracking, triaging, and ensuring timely resolution. Perform hands-on testing activities when required, especially during critical releases or complex modules. Leadership & Delivery Management: Lead and manage a team of QA Analysts, providing guidance, mentorship, and performance feedback. Drive QA delivery planning, execution, and resource allocation to meet project timelines and quality goals. Collaborate with cross-functional teams including project managers, developers, architects, and product owners. Participate in Agile/Scrum ceremonies and ensure QA involvement across all sprints and releases. Monitor and report key QA metrics like test progress, defect leakage, coverage, and quality trends. ServiceNow QA Expertise: Ensure thorough testing of ServiceNow modules, including custom workflows, UI policies, business rules, and integrations. Validate configuration, workflows, and forms within ServiceNow instances as per user stories and requirements. Familiarity with Automated Test Framework (ATF) in ServiceNow is a plus. Support testing of ServiceNow integrations with third-party applications and external systems. ________________________________________ Required Skills & Qualifications: 10+ years of experience in Software Testing/Quality Assurance. 3+ years in a QA Lead or Delivery Management role. Solid understanding of QA best practices, test planning, execution, and reporting. Strong experience with testing tools like JIRA, ALM, Selenium, Postman, SoapUI, etc. Hands-on experience with Agile/Scrum methodologies. Proficient in ServiceNow platform and module-level testing. Experience in API testing, data validation, and integration testing. Strong communication, problem-solving, and stakeholder management skills. Certification in ServiceNow Fundamentals or QA tools (preferred). ________________________________________ Preferred Qualifications: Experience working with international clients or distributed Agile teams. Familiarity with automated testing frameworks, especially in ServiceNow (e.g., ATF). ISTQB or similar QA certification is a plus. Exposure to ITSM, CSM, ITOM, or other ServiceNow modules is highly desirable. Skills Servicenow,Atf,Software Testing,Delivery Management Show more Show less
