Application Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

• Manage and control the lifecycle of all IT changes: standard, normal, and emergency changes.
• Facilitate Change Advisory Board (CAB) meetings, ensuring proper review and approval of changes.
• Ensure that all changes are properly assessed for risk, impact, and business readiness before implementation.
• Monitor change implementation to ensure compliance with process and successful execution.
• Maintain detailed change records, ensuring complete documentation in ITSM tools (e.g., ServiceNow, Remedy).
• Work closely with release, incident, problem, and configuration management teams to ensure change dependencies are understood.
• Coordinate with stakeholders to ensure that changes are communicated and planned appropriately to minimize impact.
• Conduct post-implementation reviews for high-risk or failed changes.
• Analyze change metrics and trends, and report on change success rates, failure reasons, and continuous improvement opportunities.
• Drive process improvements to enhance change control and reduce change-related incidents or outages. ________________________________________ Required Skills & Experience:
• Experience in Change Management within an ITIL or enterprise IT environment.
• Strong understanding of ITIL change process and ITSM frameworks (ITIL Foundation certification preferred).
• Experience in facilitating CAB meetings and managing change approvals across business and technical teams.
• Ability to analyze complex technical and business issues to assess change risk and impact.
• Proficiency in ITSM platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Strong organizational and communication skills, with attention to detail. ________________________________________ Preferred Qualifications:
• ITIL v4 Foundation or higher certification
• Experience working in highly regulated environments (e.g., finance, healthcare, government)
• Technical background in IT infrastructure, software development, or operations is a plus ________________________________________ Key Competencies:
• Risk awareness and mitigation
• Communication and negotiation skills
• Analytical thinking and attention to detail
• Process discipline
• Collaboration and stakeholder management ________________________________________ Additional Information: - The candidate should have minimum 2 years of experience in Change Management. - This position is based at our Bhubaneswar office. - A 15 years full time education is required.