Application Support Engineer

Company Description

• Role: Application Support Engineer
• Experience: 2-4 years
• Skillset: Linux, Docker & L2 support
• Good to have Skills: Apache web servers / Reverse proxy and SSL, Bash scripting / CICD Pipelines, Troubleshooting tomcat application, Network Technologies including proxies, load balancers, LDAP, Active Directory, basic cloud like AWS, Azure, GCP
• Location: Noida only

We're seeking a skilled Service Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth resolution of customer problems. You’ll play a key role in maintaining high service quality and customer satisfaction.

Key Responsibilities:

• Provide Level 2 support for technical issues.
• Monitor and manage tickets, ensuring SLA compliance.
• Document solutions and contribute to the knowledge base.
• Product / release deployments, upgrades, and user training.
• Collaborate with internal teams / Vendors for issue resolution and process improvement.

Skillset:

• 3–4 years of hands-on Java based tech support/service experience
• Good knowledge of Windows/Linux OS.
• Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.).
• Excellent communication and problem-solving skills.
• Ability to handle pressure and multitask efficiently.

Preferred Skillset:

• Certifications: ITIL etc.
• Exposure to cloud platforms or basic scripting.

Qualifications

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.