Job
Description
JOB TITLE: Application Delivery Engineer DEPARTMENT: Cloud Services REPORTS TO: NUMBER OF DIRECT REPORTS: WORK MODE: Hybrid LOCATION: Bangalore About Us Trintech gives people time back for what matters most. Our cloud-based platform and solutions enable thousands of clients worldwide to lead productivity transformation across their finance and accounting organizations – driving efficiencies, ensuring accuracy to mitigate risk, and empowering strategic decision-making. Make time count with Trintech. It is an exciting growth time for Trintech India GCC (Global Capability Centres) who support our global engineering - enabling design and development with a focus on strengthening the innovation of Trintech’s future technologies. THE ROLE The Application Delivery Engineer is technical, passionate about technology and innovation, and desires exposure across both software development (25-75%) and infrastructure engineering (25-75%) domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. It requires 3-5 years of experience supporting production applications and familiarity with the Systems Development Life Cycle (SDLC). The successful candidate will be able to effectively manage deployments and troubleshoot application and infrastructure issues in a production environment. This requires interfacing with both internal and external customers and escalating complex problems to more senior team members when appropriate. This is a client-facing role that requires a customer service focus. Exposure to agile software development and/or ITIL service management methodologies is desired. What You Will Do Utilize continuous integration\continuous deployment (CI\CD) toolsets and methodologies to complete deployments. Execute and leverage existing automation and tools. Recognize the potential impact of proposed changes to production. Test appropriately in a non-production environment. Support 24x7 production environments with cloud-scale Hosted and SaaS applications. Proactively expand knowledge across application portfolio and infrastructure domains. Leverage a solid understanding of troubleshooting methodologies and debugging tools relevant to system and application architecture. Occasionally develop scripts and modify existing scripts as needed to automate operational tasks and/or resolve production issues. Contribute to documentation. Provide documentation that is clear, accurate, and complete to assist team members. Ensure production changes are documented, fully tested in non-production environments, and adhere to change control and audit requirements. Demonstrates insatiable passion for learning and technology. Is self-motivated and driven to succeed collaboratively, caring more about solution than credit. Be a part of the on-call rotation. Who You Are Bachelor’s Degree in Computer Science, Information Systems, Engineering, or equivalent experience. Excellent written, oral, and interpersonal communication skills. 3-5 years of experience supporting production applications. 3-5 years of experience managing systems in a 24x7 production environment. Demonstrated ability in scripting languages (e.g., BASH, PowerShell). Hands-on system administration experience. Ability to administer and support Windows and Linux. Network engineering experience including troubleshooting commands and some experience with routers, firewalls, load balancers (F5, Cisco, etc) Ability to execute changes using enterprise DevOps, automation, and/or CI/CD tools. Experience supporting enterprise web (IIS, Apache, Tomcat), database (SQL Server, Oracle, etc.), and/or reporting (Intellicus, SQL Reporting Services, etc.) technologies. Experience using enterprise ticketing systems and tools (Salesforce, Remedy, JIRA, TFS). Experience with monitoring tools (Sumo Logic, Logic Monitor, etc.) Experience with docker or related technologies (Kubernetes) is a plus. Show more Show less
