Admissions Counsellor

Admissions Counsellor

Location: University of Southampton Delhi, Gurugram, India

Type of Contract: Permanent, Full Time

Salary: Competitive

Job Purpose

Key Responsibilities

Reporting to the Student Engagement Lead, the Admissions Counsellor UG will be responsible for:

• To conduct campus tours leading to application generation and maximizing visitor’s experience.
• Taking ownership of a lead and application pipeline and, tools such as HubSpot drive conversion targets, at the same time as ensuring that students and parents receive appropriate counselling and leave with the best possible impression about University of Southampton Delhi.
• Coordinating with students and parents for admissions, information, queries, and any other administrative or support responsibilities as outlined from time to time with a view of converting qualified leads into applications and applicants into depositors.

The role holder will provide high quality support and guidance to students throughout the enquiry, campus tours and application process. This involves detailed follow up with students, answering enquiries and follow up with internal stakeholders to ensure that applications and enquiries lead to enrolments. The role will be collaborating both with the recruitment and outreach and the admissions teams.

The role also involves analysis and interpretation of lead data to advise on performance and inform future activity and report to stakeholders on conversion KPIs and metrics.

Main duties and responsibilities

Counselling & Conversion Management

• Take candidates from initial qualified lead all the way to enrolment – student lifecycle.
• Counsel qualitied leads towards submitting quality applications for the university’s programmes
• Counsel applicants at all stages towards successful enrolment into the campus programmes. In this process, develop a deep understanding of each student's educational and career background to recommend relevant courses that align with their goals
• Hold consultative conversations using phone/Zoom/Face to face with students - understand goals and needs, research best fit options, discuss and mutually agree on the application.
• Offer expert assistance and advice to students on academic programmes and other application procedures.

Inbound queries management

• Answer inbound student lead phone calls, make outbound student database calls following the training, scripts and standards provided and take appropriate action for each call.

Data inputs and analysis

• Track and maintain data on students through the CRM and Data Systems.
• Communicate with prospective applicants and applicants with high service & strong experience as a priority, always creating advocates for the University.
• Effectively follow up with students at each stage of the process.

Collaboration: recruitment and marketing initiatives collaboration and support

• Support conversion/ enrolment initiatives.
• Collaborate with the recruitment and outreach, as well as the admissions teams on student email communication, marketing, and service recommendations.
• Present and participate in workshops, webinars and events as needed.
• Be in frequent contact with other team members to develop collegial and collaborative relationships and support student progress.

Data management

• Input accurate and standardized data into the company designated CRM system to keep each customer record updated.

Targets management

• Conscientiously meet daily/weekly/monthly targets - counselling sessions, conversions to applications, conversions to enrolments.
• Achieve monthly run-rate of given target applications.
• At least 45 lead contacts through phone, email, WhatsApp on a daily basis.
• At least 3 counselling sessions on a daily basis

Training

• Attend and get certified for mandatory training sessions.

Person Specification

Statutory requirements

• The right to work in India
• Satisfactory completion of background and reference checks

Qualifications

• Undergraduate degree
• Master’s level qualification in Marting & Sales

Experience and knowledge

• Experience of working in a fast-paced, commercial environment
• Experience of working in a role where targets are important
• Experience of working in an international environment
• Experience of working in Higher Education

Skills and abilities

• Excellent written and verbal communication skills in English
• Experience with CRM systems
• Ability to work as part of a small team to reach and exceed targets
• Organisational skills
• Excellent attention to detail
• Ability to analyse data, provide reports and to propose corrective action
• Experience with HubSpot

Personal qualities

• Motivated to exceed targets
• Adopts a collaborative approach to working
• Flexible and responds positively to new challenges, seeking solutions
• Strong cultural awareness and knowledge
• Empathetic and able to deal with people from different backgrounds and with different attitudes

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.