Job
Description
Role Overview The Admissions Coordinator plays a vital operational role in managing the complete admissions workflow for University College Dublin’s South Asia region. This role ensures accurate, timely, and policy-compliant application processing while coordinating a team of admissions staff. Acting as a liaison between prospective students, agents, and UCD’s Global Office in Dublin, the Admissions Coordinator ensures the delivery of a seamless and professional admissions experience that supports the university’s enrolment objectives. Key Responsibilities End-to-End Admissions Management Oversee the entire admissions process, from inquiry to application review, offer issuance, and enrolment confirmation. Ensure applications meet UCD’s academic and procedural standards. Policy Adherence & Compliance Ensure strict compliance with UCD’s admissions policies, including academic entry requirements and documentation standards. Serve as the regional authority for interpreting admissions criteria and ensuring application eligibility. CRM & Data Management Maintain up-to-date and accurate application records in CRM and student systems (e.g., Salesforce, Slate). Conduct periodic audits and generate reports on application volumes, offer rates, and admissions KPIs. Stakeholder Engagement Act as the escalation point for complex admissions cases, providing accurate and timely guidance to applicants, parents, agents, and school counselors. Liaise with the UCD Global Admissions team in Dublin for queries, clarifications, and coordination. Document Control & Issuance Authorize and oversee the release of official documents such as conditional/unconditional offers, visa support letters, fee receipts, and admissions updates. Process Optimization Review and refine internal admissions procedures to improve efficiency and applicant experience. Contribute to the design and implementation of SOPs and digital workflows. Cross-Departmental Collaboration Coordinate with Marketing, Visa Advisory, Finance, and Academic teams to facilitate end-to-end applicant support. Share applicant insights and trends to inform recruitment strategy and service improvements. Candidate Profile . 4–6 years’ experience in international student admissions, preferably with a higher education institution or international recruitment firm. Demonstrated expertise in managing multi-stage admissions processes with a high degree of accuracy. Prior experience in supervising or coordinating a small team . Proficiency in CRM systems (Salesforce, Slate, or similar) and data analytics tools. Excellent communication and interpersonal skills including an ability to relate to and interact with, people from diverse cultural backgrounds. Ability to work independently in a fast-paced, deadline-driven environment. Knowledge of Irish higher education or international admissions processes is an asset. Professional demeanor and capacity to handle sensitive and confidential information with discretion. Qualifications : Bachelor’s degree required; Master’s degree preferred (Education, Business, or International Relations ideal) Show more Show less
