Account Manager - US Healthcare

Position:

Location:

Employment Type:

About the Role

results-driven and client-focused US Healthcare Account Manager

primary bridge between clients, MSP partners, and internal recruiting teams

Key Responsibilities

Account Management & Client Engagement

• Serve as the primary point of contact for assigned healthcare client accounts.
• Manage relationships with

  MSPs, CSU-based accounts, and direct clients

  .
• Conduct regular business reviews with clients to assess performance, forecast demand, and resolve issues.
• Build strong partnerships with MSP program managers, VMS coordinators, and healthcare system stakeholders.

MSP / VMS Operations

• Manage requisitions via

  VMS platforms

  (HWL, Fieldglass, Beeline, ShiftWise, etc.).
• Ensure

  timely submission of candidates

  in line with client SLAs.
• Track and monitor requisitions to achieve

  fill rates and cycle time goals

  .
• Resolve escalations involving compliance, onboarding, or billing concerns.

Recruitment & Delivery Coordination

• Collaborate with recruitment teams to prioritize and fulfill

  critical CSU/HWL program openings

  .
• Ensure compliance with

  credentialing, background checks, and onboarding requirements

  .
• Monitor assignment performance, contractor experience, and redeployment opportunities.

Business Growth & Retention

• Identify opportunities to expand services within existing accounts.
• Provide insights on

  market trends, pay/bill rates, and competitor intelligence

  .
• Drive

  high client satisfaction

  to maximize account retention and growth.

Requirements

• Experience:

  4–7+ years in US healthcare staffing with

  hands-on CSU/HWL MSP experience

  .

• Knowledge:

  Deep understanding of

  VMS tools

  (HWL, ShiftWise, Fieldglass, Beeline, etc.) and MSP workflows.
• Proven success in managing MSP-driven staffing programs (nursing, allied, locums, or non-clinical).
• Strong

  relationship-building, client engagement, and negotiation skills

  .
• Knowledge of

  credentialing, compliance, and healthcare staffing regulations

  .
• Excellent

  communication and presentation skills

  .
• Ability to thrive in a

  fast-paced, SLA-driven environment

  .

Preferred Qualifications

• Direct experience with

  CSU accounts under MSP programs

  .
• Exposure to

  multiple healthcare systems

  (acute care, long-term care, outpatient, etc.).
• Ability to analyze performance metrics (fill rate, aging requisitions, submittal-to-hire ratio) and deliver

  data-driven recommendations

  .
• Bachelor’s degree in

  Business, HR, Healthcare Administration, or related field

  .

Why Join Us?

• Opportunity to work with

  leading MSPs (HWL, CSU, etc.)

  in the healthcare staffing industry.
• Competitive compensation with

  performance-based incentives

  .
• Career growth in a

  fast-growing healthcare staffing organization

  .
• Supportive, collaborative, and

  team-oriented culture

  .