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WFM RTM Manager

WFM RTM Manager

2 - 6 years

|

4 - 8 Lacs

Navi Mumbai Indore Gurgaon

Posted:2 months ago| Platform:

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Skills Required

Workforce Management Capacity Planning Staff Scheduling Cisco Verint NICE Real-Time Monitoring Team Leadership Client Engagement Workforce Planning IEX RTA

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

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Taskus

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Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

152 Jobs

Key People

Bryce Maddock

CEO and Co-Founder
Jaspar Weir

President and Co-Founder
Dylan McKee

CFO

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