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Operations Manager - Travel

Operations Manager - Travel

Teleperformance (TP)

5 - 10 years

10 - 15 Lacs

Thane

Posted:-1 days ago| Platform:

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Skills Required

Travel Operations Travel Planning Travel Management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Manage Daily Operations: Oversee the day-to-day operations of the contact center. Ensure efficient workflow and manage schedules. Team Leadership: Supervise, train, and mentor the contact center team. Conduct performance evaluations and provide feedback. Customer Service Excellence: Monitor calls and interactions to ensure high standards of customer service. Resolve escalated customer issues promptly. Operational Procedures: Develop and implement procedures to optimize efficiency and productivity. Ensure compliance with company policies and legal requirements. Reporting and Analysis: Analyze operational statistics and reports to identify areas for improvement. Prepare performance reports and set objectives for the team. Qualifications: Bachelor's degree in Business Administration, Travel and Tourism, or a related field. 5+ years of experience in contact center operations management. Proficient in GDS systems (Amadeus & Sabre) Strong leadership and interpersonal skills. Proficiency in Managing the PnL Excellent organizational and multitasking abilities. Knowledge of travel policies, regulations, and best practices

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Operations Manager - Travel

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Operations Manager - Travel

Experience & Salary

Skills Required

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