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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture

10 - 14 years

8 - 12 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

data entry audit automation operations cloud research distribution quality control communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Data Entry Services

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

12+ years of mandatory experience in US Retirement Services domain – Defined Contributions with 6+ years of Managing complex adjustments and corrections and distributions, survivor benefits and beneficiary settlement processes

Proficient with MS Excel mandatory

Hands on with processing:oLost Earnings Calculations, Mistake of Fact / Complex Refunds, Loan Corrections, Contribution Corrections, Asset Transfer Corrections, Brokerage Corrections & Fund CorrectionsoExcess Refunds:IRA, 415, 402g, and Aggregate Excess Deferral refunds. Any corrections associated with Loans, Repayment rejects, initiations, bypasses, defaults and re-amortizationsNANA

What are we looking for?

Bachelor's degree

Experience in the US retirement industry mandatory

Open to working in core Night shifts based on business requirements

Good verbal & written communication skills

Good typing skill and attention to detail.

Good time management skills

Ability work independentlyNA

Roles and Responsibilities:

Processing corrections and distribution for assigned clients\transactions. Includes:oExperience in performing adjustment or reversal of original transaction as well as the additional transactions oAbility to identify and perform the type of calculation needed based on the type of transaction.oReview and unwind additional transaction activity which occurred between the original transaction date and adjustment/reversal date.oComplete error correction ticket for processing mistakes.oCommunication:Respond to client inquiries over email, reach out to plan administrators (emails and phone calls) to resolve suspense contributionsoDemonstrated ability to perform complex research

Ensures all items are processed and\or resolved on time. Supports business in ensuring positive audit results

Demonstrated ability to CLEARLY, CONCISELY and EFFECTIVELY communicate with external stakeholders about complex issues/problems and work proactively to resolve them

Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.

Perform research on all processing irregularities and drive issues to resolution

Strict adherence to non-disclosure of client information by preserving client confidentiality.

Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.

Taking active participation in process improvements and automation.

Ensure Quality Control standards that have been set are adhered to.

Excellent organizational skills with ability to identify and prioritize high value transactions.

Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Qualification Any Graduation

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Delivery Operations Associate Manager