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5.0 - 10.0 years
4 - 5 Lacs
Bhuj
Work from Office
About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Preferred candidate profile : Candidate should has to 4 to 10 Years of Experience in store managing
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Jamnagar
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory
Posted 2 months ago
3.0 - 8.0 years
2 - 5 Lacs
Gokak
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profileUnder graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory
Posted 2 months ago
4.0 - 9.0 years
3 - 4 Lacs
Nawanshahr
Work from Office
Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Any 12th Pass/ 10th Pass/ Any Grad Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.
Posted 2 months ago
3.0 - 8.0 years
2 - 5 Lacs
Kallakkurichi
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement.
Posted 2 months ago
4.0 - 9.0 years
3 - 4 Lacs
Ludhiana
Work from Office
Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Minimum 2 years as Store Manager in recent previous role
Posted 2 months ago
1.0 - 6.0 years
3 - 8 Lacs
Bareilly
Work from Office
Role Description: We are seeking a highly motivated individual to join our team as a SM -007. The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets. As a SM -007, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions. You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services. Your primary goal will be to cultivate strong customer relationships and drive revenue growth. Key Responsibilities: Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points. Develop and implement strategies to maximize customer value and satisfaction. Analyze customer data and feedback to identify areas for improvement and drive innovative solutions. Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments. Foster strong customer relationships through effective communication and regular follow-ups. Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth. Ensure the successful delivery of products and services to meet customer expectations and timelines. Conduct regular performance analysis and reporting to track progress and make data-driven decisions. Stay updated with industry best practices and emerging trends within customer value maximization. Required Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven track record of driving customer value and satisfaction. Ability to collaborate effectively with cross-functional teams. Proficient in data analysis and reporting. Knowledge of industry best practices and emerging trends. Ability to adapt to a fast-paced and dynamic work environment. Strong organizational and time management skills. Proficiency in using CRM software and other relevant tools. Education and Experience: Bachelor's degree in business, marketing, or a related field. 1-8 years of experience in customer value maximization or relevant skillsets.
Posted 2 months ago
5.0 - 10.0 years
2 - 4 Lacs
Sawantwadi
Work from Office
Personal attributes & competencies Minimum qualification: Graduate Knowledge of KRA, KPI & SOP Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Saharanpur
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Kottayam
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Osmanabad
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory Perks and benefits : Salary +Incentive
Posted 2 months ago
3.0 - 8.0 years
3 - 5 Lacs
Vadodara
Work from Office
Title Store Manager Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Posted 2 months ago
5.0 - 10.0 years
3 - 5 Lacs
Mumbai
Work from Office
Title Store Manager Reporting to Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Posted 2 months ago
2.0 - 6.0 years
2 - 3 Lacs
Perinthalmanna
Work from Office
IMAGE MOBILES AND COMPUTERS is looking for Showroom Manager to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the showroom, including sales, customer service, inventory management, and visual merchandising. Create a welcoming and engaging showroom environment, ensuring that displays and products are attractive, well-maintained, and effectively showcase the company's offerings. Develop and implement sales and marketing strategies to drive showroom traffic and increase sales. Provide customers with expert product knowledge and advice, and handle any customer complaints or issues in a timely and professional manner. Monitor and manage showroom expenses, including inventory, staffing, and marketing costs, to ensure that budgets are met and resources are used effectively.Requirements: Excellent customer service skills, with a passion for creating positive customer experiences. Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from customers, employees, and other stakeholders. A strong understanding of retail operations, including sales, customer service, inventory management, and visual merchandising. A strong commitment to meeting customer needs and a results-driven approach to sales and marketing.
Posted 2 months ago
4.0 - 9.0 years
3 - 4 Lacs
Chomu
Work from Office
Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Any 12th Pass/ 10th Pass/ Any Grad Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.
Posted 2 months ago
4.0 - 9.0 years
3 - 4 Lacs
Palin
Work from Office
Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Age Limit-upto 35 years old Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.
Posted 2 months ago
4.0 - 9.0 years
3 - 4 Lacs
Shimla
Work from Office
Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Graduate Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Jammu
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory.
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
Bhiwadi
Work from Office
Role Description: We are seeking a highly motivated individual to join our team as a Store Manager. The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets. As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions. You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services. Your primary goal will be to cultivate strong customer relationships and drive revenue growth. Key Responsibilities: Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points. Develop and implement strategies to maximize customer value and satisfaction. Analyze customer data and feedback to identify areas for improvement and drive innovative solutions. Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments. Foster strong customer relationships through effective communication and regular follow-ups. Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth. Ensure the successful delivery of products and services to meet customer expectations and timelines. Conduct regular performance analysis and reporting to track progress and make data-driven decisions. Stay updated with industry best practices and emerging trends within customer value maximization. Required Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven track record of driving customer value and satisfaction. Ability to collaborate effectively with cross-functional teams. Proficient in data analysis and reporting. Knowledge of industry best practices and emerging trends. Ability to adapt to a fast-paced and dynamic work environment. Strong organizational and time management skills. Proficiency in using CRM software and other relevant tools. Education and Experience: 12th Pass or Above . Minimum 4 years of experience in customer value maximization or relevant skillsets. Experience in the Retail industry is desirable.
Posted 2 months ago
6.0 - 11.0 years
3 - 5 Lacs
Kochi
Work from Office
Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Sitamarhi
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory.
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
Samastipur
Work from Office
Role Description: We are seeking a highly motivated individual to join our team as a Store Manager. The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets. As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions. You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services. Your primary goal will be to cultivate strong customer relationships and drive revenue growth. Key Responsibilities: Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points. Develop and implement strategies to maximize customer value and satisfaction. Analyze customer data and feedback to identify areas for improvement and drive innovative solutions. Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments. Foster strong customer relationships through effective communication and regular follow-ups. Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth. Ensure the successful delivery of products and services to meet customer expectations and timelines. Conduct regular performance analysis and reporting to track progress and make data-driven decisions. Stay updated with industry best practices and emerging trends within customer value maximization. Required Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven track record of driving customer value and satisfaction. Ability to collaborate effectively with cross-functional teams. Proficient in data analysis and reporting. Knowledge of industry best practices and emerging trends. Ability to adapt to a fast-paced and dynamic work environment. Strong organizational and time management skills. Proficiency in using CRM software and other relevant tools. Education and Experience: 12th Pass or Above . Minimum 4 years of experience in customer value maximization or relevant skillsets. Experience in the Retail industry is desirable.
Posted 2 months ago
6.0 - 11.0 years
3 - 5 Lacs
Phagwara
Work from Office
Reporting to Area Operations Manager Skip Level City/Zonal Manager About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities Area Activities expected to be performed by a Lenskart Store Manager Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Customer focus: Driving Net Promoter Score Striving to have long lasting and fruitful relationships with each of our customers Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Driving sales vs. plan Assessing field capability and establish performance priorities at group level Assisting in recruiting and selecting high potential staff People development Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan (Attrition Control) Understanding the reasons for attrition and taking measures to control it Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Cash & Inventory management Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Supervision Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store SOP adherence & implementation Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance . Personal attributes & competencies Minimum qualification: Under Graduate can apply with minimum 6 years of total experience and 2 years as a store manager Graduate with minimum 4 years of total experience and 2 years as a store manager Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to a changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .
Posted 2 months ago
4.0 - 9.0 years
3 - 5 Lacs
Virar
Work from Office
Role Description: We are seeking a highly motivated individual to join our team as a Store Manager. The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets. As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions. You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services. Your primary goal will be to cultivate strong customer relationships and drive revenue growth. Key Responsibilities: Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points. Develop and implement strategies to maximize customer value and satisfaction. Analyze customer data and feedback to identify areas for improvement and drive innovative solutions. Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments. Foster strong customer relationships through effective communication and regular follow-ups. Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth. Ensure the successful delivery of products and services to meet customer expectations and timelines. Conduct regular performance analysis and reporting to track progress and make data-driven decisions. Stay updated with industry best practices and emerging trends within customer value maximization. Required Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven track record of driving customer value and satisfaction. Ability to collaborate effectively with cross-functional teams. Proficient in data analysis and reporting. Knowledge of industry best practices and emerging trends. Ability to adapt to a fast-paced and dynamic work environment. Strong organizational and time management skills. Proficiency in using CRM software and other relevant tools. Education and Experience: 12th Pass or Above . Minimum 4 years of experience in customer value maximization or relevant skillsets. Experience in the Retail industry is desirable.
Posted 2 months ago
3.0 - 8.0 years
2 - 4 Lacs
Patan
Work from Office
Role & responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate profile - Under graduate 7 year experience as store manager mandatory Graduate 4 year experience as store manager mandatory.
Posted 2 months ago
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