Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit. Job Description: Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Other Benefits Performance Based Incentives
Location - Santacruz West JOB Description: Key Responsibilities: Handle outbound calls in a professional and efficient manner. Provide accurate and timely information regarding products/services to customers. Resolve customer issues and complaints, ensuring high satisfaction. Maintain detailed records of customer interactions and follow up as required. Update customer records and systems based on interactions. Collaborate with other teams to address customer needs and improve service delivery. Maintain a positive, empathetic, and professional attitude towards customers at all times. Skills & Qualifications: Proven experience in a call centre or customer service role (preferred). Excellent verbal communication and listening skills. Ability to remain calm and professional in stressful situations. Proficient in using computers and customer service software. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team.
Location - JUHU 6 days working Timing - 10:30 AM to 7:30 PM Job Summary: We are seeking a diligent and detail-oriented Back Office Executive to support our operations. The ideal candidate will be responsible for handling data entry tasks, maintaining records, and assisting with various administrative functions. Advance knowledge of Excel is required for organizing and analysing data efficiently. Key Responsibilities: Accurately enter data into company databases. Create and manage spreadsheets. Perform basic data analysis such as sorting, filtering, and generating simple reports using Excel formulas. Maintain databases with accurate and timely information. Organize and maintain physical and digital files. Ensure that data is well-organized, easily retrievable, and up to date. Address queries related to data entry and assist in resolving discrepancies. Skills & Qualifications: Proven experience in data entry or back-office administration. Basic proficiency in Microsoft Excel (including familiarity with functions like SUM, AVERAGE, VLOOKUP, etc.). Strong attention to detail and accuracy. Strong written and verbal communication skills.
Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit. Job Description: Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees.
Data Entry Operator / Data Entry Executive Logic ERP & Maha Excise Portal Job Summary: We are looking for a detail-oriented Data Entry Operator to handle purchase and sales data entry in Logic ERP and the Maha Excise SCM Portal (https://scmexcise.mahaonline.gov.in/Retailer/Login.aspx). The candidate will ensure accuracy, timeliness, and compliance with Excise Department requirements. Key Responsibilities: Enter purchase and sales entries accurately in Logic ERP . Upload and update invoices and transactions on the Maha Excise SCM Retailer Portal . Verify and reconcile data with physical invoices and supplier records. Maintain and update party, product, and stock master information in ERP. Ensure compliance with Excise and GST rules while recording entries. Generate daily and monthly purchase/sales reports as required. Coordinate with the accounts team for data validation and corrections. Maintain data confidentiality and accuracy at all times. Requirements: Minimum qualification: Graduate in any stream. Experience in Logic ERP or any ERP data entry (preferred). Good computer skills, especially in MS Excel and Word. High accuracy and attention to detail. Ability to meet daily entry and reporting deadlines. Basic understanding of billing, taxation, and excise entries. Preferred Skills: Knowledge of Logic ERP purchase/sales modules. Familiarity with the Maha Excise SCM Retailer Portal. Experience in liquor retail or FMCG data entry will be an advantage.
Location - Santacruz, Mumbai Key Responsibilities: Handle outbound calls in a professional and efficient manner. Provide accurate and timely information regarding products/services to customers. Resolve customer issues and complaints, ensuring high satisfaction. Maintain detailed records of customer interactions and follow up as required. Update customer records and systems based on interactions. Collaborate with other teams to address customer needs and improve service delivery. Maintain a positive, empathetic, and professional attitude towards customers at all times. Skills & Qualifications: Proven experience in a call centre or customer service role (preferred). Excellent verbal communication and listening skills. Ability to remain calm and professional in stressful situations. Proficient in using computers and customer service software. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team.
Location - Mumbai & Goa Goal: To lead a group of store managers that delivers an exceptional customer experience, maximizes revenue, and optimizes profit. Job Description: Retail Operation Effectively manage the set of retail shops within the company's defined policies and guidelines, ensuring 100% customer satisfaction at all times. Control day-to-day operations of each outlet through effective supervision and guidance to the team that enables them to deliver a great customer experience. Conduct daily and weekly reviews with the outlets to evaluate their performance and guide them to maximize sales on a regular basis. Be obsessed with beating the daily/monthly/quarterly/yearly targets through innovative sales improvement ideas and executing exceptional operational standards. Present the area performance to the line manager with an action plan to improve the performance of the laggards. Drive the sales of the focused products and eradicate the non-movers. Ensure all outlets adhere to the visual merchandising standards. Ensure the outlets are compliant with the legal and government regulations. Safeguard the brand at all times and be the brand ambassador on and off duty. Motivate and inspire the team for operational excellence and assist them in achieving the targets. Conduct announced and unannounced audits in the outlet to identify the gaps and work on the action plans to meet the company objectives. To ensure the effectiveness of process improvements, training needs analysis, and stock management. Maintain security controls- cash, keys, alarms, and stock. Business Development Do a market comparative study every quarter and present the findings back to the leadership team. Be an active participant and action driver in company strategy execution. Identify opportunities to grow the brand footprint by conducting a market study. Team Management Conduct a training needs analysis for the outlets and train the team accordingly. Conduct annual performance reviews of the staff and make a career progression plan and a performance improvement plan for the performers and laggards accordingly. Ensure all outlets are sufficiently staffed at all times Miscellaneous To initiate tie-ups with brands/retailers to increase footfall for stores To create alliances with external partners to increase value addition to the existing customer base.
Location - Head Office, with regular store visits Role Summary: The Visual Merchandising Executive will be responsible for creating and implementing visually appealing, brand-aligned store displays and layouts across Living Liquidz outlets. The role aims to enhance the customer experience, increase footfall, and drive sales by ensuring that every store reflects the brands premium identity and product story. Key Responsibilities: Plan, design, and execute window and in-store displays in line with brand guidelines and seasonal campaigns. Ensure uniformity in visual presentation across all stores. Maintain planograms and product placement standards across formats (boutique stores, malls, high-street outlets). Regularly audit stores to ensure visual standards are being met. Coordinate with the marketing team to translate promotional campaigns into in-store visual experiences. Create display concepts for product launches, festive seasons, and new store openings. Manage implementation of POP (Point of Purchase) materials and ensure timely rollouts. Collaborate with operations and projects teams for new store setup, layout, lighting, and fixture placement. Liaise with printers, fabricators, and visual vendors for production of visual elements. Stay updated with visual merchandising trends in luxury and lifestyle retail. Train store staff on basic VM standards and display maintenance. Key Skills & Competencies: Creative eye for aesthetics, color, and composition. Strong understanding of retail layouts, fixtures, and lighting. Proficiency in design tools (Adobe Illustrator, Photoshop, or CorelDRAW). Excellent coordination, time management, and communication skills. Ability to work in a fast-paced retail environment and manage multiple store rollouts. Educational Qualification & Experience: Bachelors degree or diploma in Visual Merchandising, Retail Design, Fine Arts, or Fashion Communication. 2-6 years of experience in visual merchandising within retail, preferably in lifestyle, liquor, or premium consumer brands. Key Performance Indicators (KPIs): Consistency of brand presentation across stores. Execution timeliness of VM campaigns. Increase in customer engagement and store sales due to improved visuals. Store audit and compliance scores on VM parameters. Reporting To: Retail Head
Location - Juhu, Mumbai Goal: To ensure all reconciliations of the store operations, invoicing and other backend operations are completed efficiently. Job Description: Retail Operation Reconciliation of cash deposits versus the system for the assigned outlets. Reconciliation of credit card statements versus the actual and the system and highlighting any discrepancy to the management. Cross-verify the credit card commissions as per the card type and highlight abnormalities. Reconciliation of cheques versus the pending payments and reporting back any discrepancies. Check individual invoices for the assigned stores to cross-check all details entered in the system and get it rectified as per the company process to speed up the vendor payment. Be accountable for all other system modifications as per the company guidelines to avoid any discrepancies. Be responsible and accountable for other tasks related to the outlets to avoid any leakage. Skills required Team player: Be a team player who can coordinate with other departments. Problem solver: Identifies the issues and finds a solution before the problem becomes big. Analytical acumen: Should possess good analytical skills to be more efficient at work. Proficient at computers: Should have good knowledge of MS Excel. People management skills: Should have the skill sets to speak to multiple individuals and communicate efficiently.
Location - Santacruz Role Overview As a Chat Support Executive, you will handle customer interactions via chat (website/app/WhatsApp) to provide timely information, resolve queries, and ensure high customer satisfaction. You will serve as the front-line of the customer service team, helping maintain the brands reputation for service excellence. Key Responsibilities Respond to inbound chat messages from customers (via website, app, WhatsApp) in a professional, courteous and timely manner. Provide accurate and up-to-date information about products, services, store locations, delivery status, order changes/cancellations, payments, etc. Handle customer complaints, escalate unresolved issues to appropriate team members, and follow up to ensure resolution. Update and maintain customer records and logs of interactions in the CRM/system. Collaborate with operations, delivery, store teams and other departments to coordinate customer needs. Meet defined performance metrics such as response time, chat resolution rate, customer satisfaction scores. Adhere to company policy (including regulatory requirements for liquor sales/delivery) and ensure professionalism in communications. Skills & Qualifications Good verbal & written communication skills in English Comfortable using computers, chat platforms, CRM software or ticketing systems. Previous experience in a call-centre or chat support role is preferred but freshers with strong communication skills can also be considered
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