0 - 1 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Location - Santacruz

Role Overview

As a Chat Support Executive, you will handle customer interactions via chat (website/app/WhatsApp) to provide timely information, resolve queries, and ensure high customer satisfaction. You will serve as the front-line of the customer service team, helping maintain the brands reputation for service excellence.

Key Responsibilities

  • Respond to inbound chat messages from customers (via website, app, WhatsApp) in a professional, courteous and timely manner.
  • Provide accurate and up-to-date information about products, services, store locations, delivery status, order changes/cancellations, payments, etc.
  • Handle customer complaints, escalate unresolved issues to appropriate team members, and follow up to ensure resolution.
  • Update and maintain customer records and logs of interactions in the CRM/system.
  • Collaborate with operations, delivery, store teams and other departments to coordinate customer needs.
  • Meet defined performance metrics such as response time, chat resolution rate, customer satisfaction scores.
  • Adhere to company policy (including regulatory requirements for liquor sales/delivery) and ensure professionalism in communications.

Skills & Qualifications

  • Good verbal & written communication skills in English
  • Comfortable using computers, chat platforms, CRM software or ticketing systems.
  • Previous experience in a call-centre or chat support role is preferred but freshers with strong communication skills can also be considered

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Living Liquidz India Private Limited

Manufacturing / Health and Wellness

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