Vice President – Business Operations

Job Description

Job Title: Vice President Business Operations Location: Madhapur, Hyderabad Department: Executive Leadership Reports To: CEO / Managing Director Experience Required: 15+ Years in Business Operations, Sales, Software, and EdTech Industries Contact Details: Naveen Daggula naveendaggula@galactixsolutions.com +91-9030565331 Position Overview: We are seeking an experienced and visionary Vice President Business Operations to lead and optimize our operational, strategic, and revenue-driven functions across our Software and EdTech verticals. This executive role will be central to driving alignment between teams, building a strong brand presence, delivering on revenue goals, and ensuring operational excellence in a competitive and fast-evolving market. Key Responsibilities: Business Operations Leadership Oversee and streamline end-to-end business operations across the Software and EdTech verticals. Align operational execution with strategic business goals to enhance organizational agility and efficiency. Implement robust frameworks to monitor performance, improve collaboration, and drive continuous improvement. Sales and Business Development Lead national and regional sales strategies and mentor Business Development Managers to achieve and exceed revenue targets. Drive expansion into new markets, cultivate key accounts, and develop sustainable partner ecosystems. Track market dynamics and leverage competitive intelligence to refine go-to-market plans. Strategic Planning and Execution Define and execute long-term strategic plans focused on scalability, profitability, and innovation. Collaborate with leadership to prioritize initiatives and develop tactical plans for achieving business milestones. Brand Building Develop and implement comprehensive brand strategies that enhance the company's visibility and credibility in the Software and EdTech sectors. Ensure consistent messaging across all touchpoints-both traditional and digital. Digital Media Activities and Monitoring Lead all aspects of digital media execution including SEO/SEM, social media, content creation, email marketing, and paid campaigns. Utilize data analytics tools to monitor engagement, optimize performance, and ensure ROI on digital investments. Vertical Management and Reporting Supervise business performance across all verticals through dashboards and regular reporting. Analyze KPIs and metrics to drive informed decisions, track ROI, and improve operational efficiency. Workshops and Training Design and facilitate high-impact training sessions and workshops for internal teams, partners, and clients. Promote continuous learning, innovation, and industry knowledge within the organization. Cross-Functional Collaboration Partner with Product, Technology, Marketing, and Customer Success teams to ensure operational initiatives align with product roadmaps and customer expectations. Bridge communication gaps between technical and business units to accelerate execution. Process Optimization Identify process bottlenecks, inefficiencies, and redundancies across departments. Implement automation and best practices to enhance productivity and reduce operational costs. Customer Relationship Management Oversee client engagement strategies with a focus on retention, satisfaction, and upsell opportunities. Ensure that customer solutions are personalized, scalable, and deliver high-value outcomes. Market Analysis Conduct deep market and competitive analysis to identify trends, white-space opportunities, and shifting customer needs. Translate insights into actionable strategies for product, marketing, and sales teams. Budget and Resource Management Develop and manage budgets across departments including Operations, Sales, and Marketing. Ensure fiscal discipline, effective resource allocation, and alignment with financial targets. Team Development and Leadership Build and nurture a high-performance culture through mentorship, structured training programs, and succession planning. Conduct regular performance evaluations and align career growth with business goals. Compliance and Risk Management Ensure compliance with all relevant legal, financial, and industry standards. Proactively identify and mitigate risks through internal controls and audit mechanisms. Stakeholder Engagement Establish and strengthen relationships with key stakeholders including board members, investors, strategic partners, and industry thought leaders. Represent the organization at external forums, industry events, and high-level business meetings. Key Qualifications: Master's degree in Business Administration, Technology Management, or related fields. Minimum 15 years of progressive experience in business operations, preferably in software, SaaS, or EdTech environments . Proven success in leading sales teams, managing large-scale operations, and executing complex strategies. Expertise in CRM tools (Salesforce, Zoho), BI dashboards (Power BI, Tableau), digital marketing platforms (Google Ads, Meta, HubSpot), and workflow tools. Strong business acumen, analytical thinking, and interpersonal communication skills.