US Mortgage-Assistant Manager/Manager

Job Description

About The Company: ARA's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. The Role: The Manager’s primary responsibilities include overseeing end to end fulfilment team’s daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. Assistant Manager- Bangalore Manager (Voice Process)- Pune Key Responsibilities: Ensure routine establishment and daily adherence during implementation of all routines for all roles in the unit structure. Implement and coordinate systems access and all launch requirements for line of business during new unit implementation. Oversee production and quality expectations are sustained to achieve monthly business goals and quality service levels during initial ramp period. Conduct daily pull ups with unit leadership during ramp and implementation to ensure successful launch. During launch and implementation review internal and external audit reports and call monitoring and work with Team Leads/ Quality Analysts/ Trainers to conduct individual coaching or team training as needed; address any concerns with manager/team member, if needed Prepare for, attend, and document client meetings/sessions during implementation and launch. Collaborate and calibrate with other Unit Leaders to ensure work cultures and best practices are unified during implementation and launch. Maintain current knowledge of client scope requirements and processes Address personnel issues with guidance from Site Leader and Human Excellence team, as necessary during launch and implementation. Invoicing to funding sources, including calculation of completed units of service and payroll management, including tabulation of accrued employee benefits Interact with clients on a regular basis for daily operational activities & understand and manage service levels and staffing plan Lead Improvement initiatives on the process & generate reports to analyze the data To ensure process compliance and front end all audits Deliver SLAs using the appropriate agile project management methodology, learning & iterating frequently Skills Required: Proficient in automated underwriting tools Ability to lead varying levels of skill sets across multiple teams Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines Thorough knowledge of MS Office tools is must. Specifically, MS Excel, MS Word, MS PowerPoint Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals Ability to manage risks while ensuring optimal value and outcomes are achieved Demonstrate a bias for action and a commitment to achieving sustainable results Ability to develop and align the talent needed to meet business goals Strong analytic, interpersonal, and verbal and written communication skills Strong leadership and communication skills Must be able to work in a high stress environment while delivering a high-level of customer service Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member during implementation and launch. Qualifications & Experience: Any Graduate Minimum 3 years of mortgage origination experience in loan processing & Initial Underwriting for US Mortgage in pervious role and overall, 6 years’ experience in leadership role Span control would range from 80 to 200 employees including SMEs, QAs, Asst Team Leads, Team Leads and AM Show more Show less