Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
1.0 - 5.0 years
0 - 0 Lacs
Rājkot
On-site
We are urgently hiring enthusiastic candidates on behalf of our well-known client. Designation: Telecalling Executive Qualification: Graduate (any field) Experience: 1 to 5 years Salary: ₹12,000 – ₹20,000 Location: Near Jaddus Restaurant, Rajkot Customer Interaction: Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services. Call Handling: Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy. Information Processing: Record and update customer information accurately in the database during and after each call for future reference. Problem Resolution: Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution. Sales Support: Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities. Feedback Collection: Gather feedback from customers to improve services, products, or overall customer experience. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Posted 19 hours ago
2.0 years
0 - 1 Lacs
Ahmedabad
On-site
Sales Executive Job Location: Ahmedabad Job Type: Full-Time Job Objective: To generate quality business leads for website development, web & mobile app projects, and e-content services (like e-learning content, digital media assets, etc.), and convert these leads into confirmed work orders. The candidate should have a solid understanding of digital technologies and the ability to communicate their value effectively to clients. Key Responsibilities: 1. Lead Generation & Prospecting: Identify and research potential clients through online platforms, networking events, industry forums, and cold calling. Develop a robust database of potential clients. Utilize LinkedIn, digital ads, email marketing, and other outbound tools to reach decision-makers. 2. Client Needs Analysis: Understand client business models, pain points, and digital requirements. Conduct discovery meetings to evaluate whether services such as website development, custom mobile apps, or interactive e-content can solve their problems. Propose suitable digital solutions aligned with client needs. 3. Sales Pitch & Proposal Development: Create and deliver customized presentations, sales proposals, and quotes. Draft solution briefs in coordination with the technical team (e.g., project scope, timelines, technology stacks). Explain complex technical offerings in simple language to non-technical stakeholders. 4. Relationship Management: Maintain long-term relationships with new and existing clients. Act as a single point of contact until the deal is closed and project is handed over to delivery. Ensure recurring business through upselling and cross-selling relevant digital services. 5. Target Achievement & Reporting: Meet monthly, quarterly, and annual sales targets. Track and report all sales activities in CRM tools. Regularly update management with pipeline status, client feedback, and competition insights. 6. Industry & Market Awareness: Monitor competitor’s offerings and prepare counter-proposals where required. Attend webinars, expos, or government bidding platforms (GeM, eProcurement portals) to seek new leads. Key Skills Required: Proven sales or business development experience in IT / SaaS / software services. Strong communication, presentation, and negotiation skills. Strong understanding of commercial proposals, quotations, NDAs, and work order processes. Educational Qualifications: Bachelor’s degree in Business Administration, IT, Marketing, or equivalent. MBA in Sales/Marketing (preferred). Certifications in digital marketing or sales tools (added advantage). Experience Required: 2–6 years of experience in B2B sales of IT services or digital solutions. Experience in selling to education institutes, SMEs, startups, or government agencies preferred. Job Type: Full-time Pay: ₹60,000.00 - ₹100,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: Sale: 2 years (Preferred) Work Location: In person Speak with the employer +91 9313803662
Posted 19 hours ago
1.0 years
0 - 0 Lacs
India
On-site
Job Role: Guest Service Associate Location: Sardar Vallabhbhai Patel International Airport, TERMINAL 1, Hansol, Ahmedabad, Gujarat 380003 About Company: Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Role Brief: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere. Key Responsibilities Greeting & Welcoming Guest. Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time. System handling of billing Inventory management. Handling guest grievance Collaborating with team members to achieve targets Candidate Profile: Min 6 months experience in Hospitality / Food industry with mandatory sales experience. Good Communication Skills Team Player Result oriented, with high level of motivation for self-growth Well groomed & presentable Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Ability to commute/relocate: Hansol, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: f&b: 1 year (Required) Language: English and hindi (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 50% (Required) Work Location: In person Application Deadline: 19/06/2025
Posted 19 hours ago
0 years
0 - 0 Lacs
India
On-site
A Store Manager at a garment store is responsible for overseeing day-to-day operations, managing staff, ensuring excellent customer service, and driving sales. Here’s a breakdown of the key roles and responsibilities for this position: 1. Sales and Revenue Generation: Driving Sales: Setting and achieving sales targets by motivating the team and ensuring that store displays, promotions, and stock align with customer demand. Upselling & Cross-Selling: Encouraging sales through techniques like upselling, cross-selling, and personalized recommendations. Tracking KPIs: Monitoring key performance indicators (KPIs) such as sales, customer foot traffic, conversion rates, and average transaction value to ensure growth. 2. Customer Service: Ensuring High Customer Satisfaction: Delivering exceptional customer service by resolving complaints, offering product knowledge, and ensuring a positive shopping experience. Handling Returns and Exchanges: Managing customer complaints regarding returns, exchanges, or refunds, ensuring the process is smooth and in line with company policies. Creating a Welcoming Atmosphere: Training staff to provide friendly, knowledgeable service and maintaining a welcoming store environment. 3. Staff Management and Training: Recruitment and Hiring: Hiring new team members when needed, ensuring that the staff has the right skills and attitude for the job. Training and Development: Training staff on customer service standards, product knowledge, visual merchandising, and store operations. Offering ongoing coaching and support. Shift Scheduling: Creating and managing employee work schedules to ensure the store is adequately staffed at all times, especially during peak hours. Performance Management: Conducting performance reviews, providing feedback, and addressing any performance issues or behavioral concerns. 4. Inventory Management: Stock Management: Overseeing inventory control, ensuring stock levels are sufficient, and ordering new merchandise as needed. Implementing loss prevention strategies. Merchandising: Ensuring that the store is well-stocked and visually appealing, arranging products in an organized manner to promote sales (based on the season, trends, or promotions). Stock Replenishment: Monitoring product turnover and replenishing stock to maintain an attractive and well-stocked display. 5. Visual Merchandising: Product Display: Ensuring that all garments are displayed in an appealing and organized way, considering factors like color coordination, size availability, and seasonal trends. Store Layout: Regularly updating the store layout to attract customers and enhance their shopping experience. Ensuring the store is tidy and easy to navigate. 6. Financial Management: Budgeting and Expense Control: Managing store budgets and ensuring financial goals are met. Keeping operational costs in check without compromising on customer service. Sales Reporting: Keeping track of daily, weekly, and monthly sales figures and reporting to upper management. Analyzing trends to adjust strategies as needed. Cash Handling: Managing cash flow, conducting cash reconciliations, and ensuring accurate record-keeping of transactions. 7. Compliance and Safety: Store Policies: Ensuring adherence to company policies, such as dress code, code of conduct, and customer service standards. Health and Safety: Ensuring that the store is clean, safe, and well-maintained. Ensuring compliance with health and safety regulations and protocols. Loss Prevention: Implementing strategies to minimize theft and damage, including conducting regular stock audits and working with security personnel. 8. Marketing and Promotions: Local Marketing: Collaborating with marketing teams to implement local promotions, sales events, and social media campaigns that drive foot traffic and increase brand visibility. Seasonal Promotions: Planning and executing sales events or discounts, especially around high-traffic periods like holidays, back-to-school, or end-of-season sales. 9. Store Performance and Reporting: Reporting to Upper Management: Providing regular reports on store performance, sales figures, customer feedback, and employee performance. Analyzing Sales Trends: Evaluating the effectiveness of sales strategies, customer preferences, and market trends to make informed decisions about product selection, promotions, and pricing. 10. Building Customer Loyalty: Customer Engagement: Building a relationship with customers to create repeat business. Encouraging customers to join loyalty programs or sign up for promotional offers. Feedback Collection: Actively seeking feedback from customers and addressing concerns to improve the overall shopping experience. A Store Manager in a garment store must be organized, customer-oriented, and capable of balancing a variety of responsibilities. Strong leadership skills, problem-solving abilities, and a keen understanding of fashion trends are essential for success in this role. Let me know if you'd like more details on any specific responsibilities or tips for success in this position Job Types: Full-time, Permanent Pay: ₹10,945.35 - ₹42,944.80 per month Benefits: Leave encashment Paid time off Provident Fund Schedule: Day shift Work Location: In person
Posted 19 hours ago
1.0 years
3 - 6 Lacs
Jhānsi
On-site
Key Responsibilities : Handle students and parents with empathy and patience. Achieve sales targets using strong persuasion and negotiation skills. Proficiency in Microsoft Office, email writing, and sales software. Fluent in English and the regional language. Contribute to revenue by selling, upselling, and cross-selling educational courses through personal counselling, calls, emails, etc. Build and maintain relationships with clients. Conduct market research to understand competitors and market conditions. Provide exceptional customer service and follow up post-sale. Attend industry events, exhibitions, and networking functions. Prepare and present sales reports to management. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹650,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Preferred) Work Location: In person
Posted 19 hours ago
1.0 - 2.0 years
0 - 0 Lacs
India
On-site
We are seeking a dynamic and customer-focused Retail Sales Person to join our tiles showroom team. The ideal candidate will have prior sales experience, a passion for delivering excellent customer service, and a willingness to work in a tiles and sanitaryware retail environment. You will play a key role in assisting customers, driving sales, and maintaining an inviting showroom. Key Responsibilities Greet and engage customers, understanding their needs and providing tailored product recommendations for tiles, adhesives, and sanitaryware. Achieve sales targets by actively promoting products and upselling complementary items. Provide detailed product information, including features, benefits, and installation guidance. Maintain an organized and visually appealing showroom, ensuring products are well-displayed. Process transactions accurately and handle customer inquiries or complaints professionally. Oversee stock levels, ordering, and merchandising to optimize sales and minimize losses Stay updated on product trends, inventory, and industry developments. Collaborate with the team to ensure smooth showroom operations and stock management. Qualifications and Skills Minimum 1-2 years of sales experience, preferably in retail or building materials (tiles, sanitaryware, or similar industries). Strong communication and interpersonal skills to build rapport with customers. Proven ability to meet or exceed sales targets. Basic knowledge of tiles, adhesives, or sanitaryware is a plus (training provided). Ability to work in a fast-paced retail environment and handle multiple tasks. Positive attitude, team player, and willingness to learn. Availability to work weekends and flexible hours as per showroom requirements. Additional qualifications in sales or marketing are a plus. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Weekend availability Experience: Retail sales: 1 year (Required) Language: Bengali (Required) Shift availability: Day Shift (Required) Work Location: In person
Posted 19 hours ago
0 years
0 Lacs
India
On-site
Requirements and Skills : Job Summary We are looking for a dynamic Inside Sales cum Customer Support Specialist to manage end-to-end customer interactions and drive product adoption. This role combines proactive sales efforts with exceptional customer service to ensure client satisfaction and achieve organizational goals. The ideal candidate will have a strong ability to engage prospects, provide timely support, and promote feature adoption while ensuring customer issues are resolved efficiently. Key Responsibilities Inside Sales Conduct product demos (online and offline) for schools and colleges to showcase features and benefits. Collaborate with the Sales and Marketing teams to identify cross-selling and upselling opportunities. Customer Support Respond promptly to customer queries via phone, email, or chat. Identify customer needs and guide them in using specific product features. Monitor and address customer complaints, ensuring timely and effective resolution. Inform customers about new features and functionalities to drive feature adoption. Collaboration and Reporting Gather and share actionable customer feedback with Product, Sales, and Marketing teams. Provide suggestions for feature improvements based on customer input and market trends. Training and Development Assist in onboarding and training Junior Customer Support Representatives to improve team efficiency. Skills and Qualifications Proven experience in customer support or inside sales roles. Proficiency in using help desk software and CRM tools. Excellent communication and problem-solving skills. Ability to multitask, manage time effectively, and stay organized. Patience and resilience when handling challenging customer situations. A personal desktop or laptop is required for this role. Job Type: Full-time Pay: From ₹18,000.00 per month Schedule: Day shift Work Location: In person
Posted 19 hours ago
7.0 - 8.0 years
0 Lacs
Jaipur
On-site
Job Title: General Manager – Fine Dining Restaurant Location : Jaipur [Rajasthan] Salary Range: 80,000 - 90,000 Type: Full-Time Job Summary: We are seeking an experienced, passionate, and service-oriented General Manager to lead operations at our upscale fine dining restaurant. The ideal candidate will have a proven track record in premium hospitality, strong leadership and financial acumen, and a deep commitment to delivering a world-class guest experience. Key Responsibilities:1. Operational Leadership: Oversee daily operations ensuring consistency, quality, and adherence to service standards. Maintain a clean, safe, and welcoming environment at all times. Coordinate with front-of-house (FOH) and back-of-house (BOH) to ensure seamless service delivery. 2. Guest Experience: Uphold and elevate the guest experience by training staff in exceptional hospitality standards. Handle guest inquiries and resolve complaints promptly and professionally. Monitor guest feedback and implement improvements. 3. Team Management: Recruit, train, and retain top talent across all departments. Lead, motivate, and mentor the team to ensure performance excellence. Schedule and manage staffing levels based on business needs. 4. Financial & Business Performance: Develop and manage budgets, P&L statements, and cost controls. Drive sales through upselling, promotions, and exceptional guest service. Analyze financial data to improve profitability and efficiency. 5. Vendor & Inventory Oversight: Manage supplier relationships and procurement of quality products. Monitor inventory, control costs, and minimize waste. 6. Compliance & Standards: Ensure compliance with health, safety, and licensing regulations. Maintain high standards of cleanliness and hygiene across all areas. Qualifications: Minimum 7- 8 years of restaurant management experience, with at least 2 years in fine dining or luxury hospitality. Strong leadership, interpersonal, and problem-solving skills. Excellent knowledge of food, wine, and beverage service. Proficient in restaurant management systems and Microsoft Office. Ability to work flexible hours, including evenings, weekends, and holidays. Degree or diploma in Hospitality Management or related field (preferred). Desirable Traits: Passion for hospitality and guest service excellence. Attention to detail and a commitment to quality. Calm under pressure and solution-focused. Well-groomed and professional presentation. What We Offer: Competitive salary and performance-based bonuses. Career growth opportunities within an expanding brand. Supportive and professional work environment. Staff meals and other benefits. Job Types: Full-time, Permanent Pay: ₹8,000,000.00 - ₹9,000,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person
Posted 19 hours ago
1.0 years
3 - 6 Lacs
Jaipur
On-site
Job Title: Relationship Manager (RM) Location: Jaipur (Client-Facing, Tier-2 Market Deployment) Experience: 1–3 Years (Fresh MBA graduates with a strong learning curve are welcome) Role Overview: We are looking for a proactive and client-focused Relationship Manager to serve as the primary point of contact for our customers across a wide spectrum of financial services including insurance, working capital, business loans, solar funding, and other debt-related solutions. The RM will be responsible for onboarding, documentation, client servicing, kit delivery, and conversion tracking, ensuring high client satisfaction and business growth. Key Responsibilities: Facilitate client onboarding, KYC, and documentation formalities Manage the delivery of starter kits and maintain accurate CRM records Collaborate with internal analysts, partners, and management for end-to-end execution of financial solutions Drive retainer renewals, cross-sell, and upsell conversations Resolve client issues promptly and ensure a high Net Promoter Score (NPS) Maintain strong relationships and identify upselling or refinancing opportunities across all financial product categories Key Performance Indicators (KPIs): CRM Accuracy: 90%+ data hygiene and real-time updates Kit Fulfilment: 6–8 successful kit deliveries per month Conversion Ratio: 25% kit-to-retainer conversion from new client onboarding Client Satisfaction: NPS ≥ 8 across the assigned client base Job Type: Full-time Pay: ₹360,000.00 - ₹600,000.00 per year Schedule: Day shift Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your Current in hand salary? What is your Expected salary? Do you have experience in Finance sector like NBFCs ,Bank ,etc? Education: Master's (Preferred) Experience: Banking: 1 year (Preferred) Debits & credits: 1 year (Preferred) Customer relationship management: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Posted 19 hours ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Role Purpose The purpose of the Servicing Role is to act as a primary point of contact for clients, assisting them with their insurance-related needs, inquiries, and concerns. The role is pivotal in ensuring that clients have a positive experience, receive timely and accurate information, and have their insurance requirements met effectively. Key Expectations of the Role 1. Client Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-ups. Understand clients' insurance needs and provide appropriate solutions or assistance. 2. Policy Management and Processing: Handle policy issuance, renewals, endorsements, and cancellations in compliance with organizational and industry guidelines. Ensure accuracy and completeness of policy documentation and related processes. 3. Client Queries and Issue Resolution: Address client inquiries, concerns, and complaints promptly and professionally. Collaborate with internal teams to resolve issues and provide satisfactory solutions to clients. 4. Cross-Selling and Upselling: Identify opportunities to cross-sell or upsell additional insurance products to existing clients. Provide clients with information about additional coverage options that may benefit them. 5. Compliance and Documentation: Ensure compliance with all regulatory and legal requirements in insurance servicing activities. Maintain accurate and up-to-date client records and documentation in accordance with company policies. Competencies Required for the Role Customer Focus: Demonstrates a strong commitment to meeting customer needs and exceeding customer expectations. Shows empathy and actively listens to clients to understand their requirements. 2. Communication Skills: Communicates clearly and effectively, both verbally and in writing, to convey complex information in a simple and understandable manner. Demonstrates active listening and understands the nuances of effective client communication. Problem-Solving and Decision-Making: Identifies issues, analyzes problems, and proposes effective solutions in a timely and efficient manner. Makes informed decisions considering relevant factors and potential impact on clients and the organization. Team Collaboration: Collaborates and works effectively with team members, sharing information and ideas to achieve common goals. Demonstrates a willingness to support team members and contribute to team success. Interpersonal Skills: Strong interpersonal skills, including the ability to build rapport and maintain positive relationships with clients. Show more Show less
Posted 19 hours ago
3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
About Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology. Key Responsibilities: Customer Relationship Management: Act as the primary liaison between Credgenics and assigned clients, fostering trust and ensuring their satisfaction with our platform. Develop and maintain long-term relationships with key stakeholders across client organizations. Onboarding and Training: Facilitate seamless onboarding of new clients, ensuring they are set up for success with the Credgenics platform. Conduct training sessions to ensure clients understand and leverage the platform's features effectively. Adoption and Retention: Drive adoption of Credgenics solutions by understanding client goals and aligning them with product capabilities. Monitor client usage and proactively address any challenges or concerns. Upselling and Cross-Selling: Identify opportunities to expand the client’s use of the Credgenics platform, including introducing new features or services. Collaborate with the sales team to maximize revenue opportunities within existing accounts. Client Feedback and Advocacy: Act as the voice of the customer within Credgenics, providing feedback to product and development teams to enhance our offerings. Advocate for client needs and ensure their issues are resolved in a timely manner. Performance Monitoring: Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes. Prepare and deliver periodic reviews to demonstrate the value delivered by Credgenics. Risk Mitigation: Proactively identify risks (e.g., dissatisfaction or reduced usage) and develop strategies to address them before they escalate. Qualifications and Skills: Educational Background : Bachelor’s degree in business, finance, technology, or a related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors. Experience in the banking or NBFC space is a plus. Skills: Exceptional communication, interpersonal, and presentation skills. Strong problem-solving and conflict-resolution abilities. Analytical mindset with experience in using data to drive decisions. Proficiency in using CRM and customer success tools. Ability to manage multiple clients and priorities in a fast-paced environment. Why Join Credgenics? Be part of a rapidly growing SaaS organization revolutionizing debt collections. Work in a dynamic and collaborative environment with opportunities for career growth. Contribute to a meaningful mission that impacts financial institutions and their customers. Show more Show less
Posted 19 hours ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Introduction As a Customer Success Manager (CSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. Your Role And Responsibilities In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion. Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure. Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with an internal global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams. Preferred Education Bachelor's Degree Required Technical And Professional Expertise Overall, 5+ years of industry experience. Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900 Plan, execute and track new and existing customers Cloud Savings Program across CSP's . Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances) Track record of increasing FinOps maturity Demonstrated ability to break down complex problems into sub-tasks and track outcomes Experience in customer-facing roles such as consulting, customer success or equivalent experience Lead discussions and manage customer’s commitment based discounts across all savings instruments. Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program Perform analysis and present regular operational reviews to customer & Apptio leadership Collaborate with global team to grow a strategically important part of the Apptio business Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts Preferred Technical And Professional Experience AWS Certified Solution Architect - Associate or higher (or equivalent knowledge) Skilled at building relationships with customers and co-workers Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations Show more Show less
Posted 19 hours ago
1.0 - 5.0 years
4 - 6 Lacs
Noida, Gurugram
Work from Office
Role & responsibilities We are hiring for Multiple processes # Chat process We are hiring for a 100% non voice process. Responsible for solving customers queries over the chat related to telecom products and services. # Blended Process Opening for a Blended process. Responsible for solving queries of the customers related to various digital marketing plans over the chat and calls. We are also hiring for a financial blended customer service process also. # Voice Process Hiring for a complete voice process. Responsible for solving customers queries over the calls related to telecom products and services and after resolving customer query candidate needs to do upselling also related to upgradation of plans. # Travel Process Responsible for solving queries of the customers and helping them for various hotel bookings. # Banking Process Responsible for solving banking products and services related queries of the customers over the calls. # Technical process Responsible for providing technical support for an accounting software for australian customers. Its a troubleshooting process. Preferred candidate profile Undergraduates/ Graduates/B.E./Btech with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english. Candidate should be comfortable working in 24*7 shifts. Perks and benefits Salary up to 41k in hand. Excellent incentives. Good career growth. 5 days working. Cab facility and lot more benefits. Top Most brand name. To apply and for any queries whats app or call @ Gautam - 8800499244 OR Sanchali - 7669010505
Posted 19 hours ago
2.0 - 4.0 years
4 - 6 Lacs
Pune
Work from Office
Business Financials Defining market segment and ensuring the product processes are aligned to it Organize product trainings for launch expansion and capacity building Supporting business in Portfolio retention and cross sell up sell product to the existing customers Customer To communicate with all areas of the company including but only businesssales credit operations technology communication compliance and strategy To work with credit counterpart to define product underwriting and release requirements To work with marketing communications to define the gotomarket strategy helping them understand the product positioning key benefits and target customer Internal Process To serve as the internal and external evangelist for product offering closely working with the businesssales channels and key customers To specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and noncustomers To prepare and execute the competition and market share strategy for the product line on an ongoing and proactive basis Track and facilitate the portfolio for growth profitability Numbers Yield Track and facilitate to improve market share by New customer acquisition To analyze potential partner relationships for the product in builder segment Learning Innovation To attend the trainings as and when nominated for To complete the exercise for goal setting and appraisals on time
Posted 19 hours ago
8.0 - 12.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
At Credgenics, we believe that growth comes from innovation, adaptability, and customer excellence . We embrace new technologies, tackle challenges head-on, and drive consistency in an ever-evolving industry. If you’re ready to lead, inspire, and drive customer success , apply today! Role Overview: As an Associate Director – Customer Success , you will lead a team of Success Managers to drive customer retention, adoption, engagement, and expansion . You will act as a strategic business partner for key accounts, ensuring customers realize maximum value from our platform while identifying growth opportunities through upselling and cross-selling . What you’ll be doing: Customer Success & Growth Strategy Develop a deep understanding of customer needs and align them with Credgenics' product capabilities and value propositions. Act as a customer advocate , providing insights to product and engineering teams for feature enhancements. Drive key customer success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption . Own and track KPIs related to renewal, adoption, and expansion to ensure predictable business outcomes . Collaborate with Sales to identify and execute upsell and cross-sell opportunities . Customer Relationship Management Build and nurture C-level relationships to strengthen partnerships and expand Credgenics’ footprint . Lead Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders. Develop scalable customer engagement models to accelerate adoption and satisfaction . Leadership & Team Management Lead, mentor, and manage a team of Customer Success Managers , ensuring they exceed performance metrics. Foster a high-performance and customer-centric culture within the team. Manage key customer escalations and proactively mitigate renewal risks . Drive cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience . What We’re Looking For: 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting , with at least 2 years in a leadership role . Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment . Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers . Experience with customer success platforms, CRM software, and data-driven customer engagement models . Strong executive communication, negotiation, and presentation skills . Why Join Us? At Credgenics, we prioritize our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that represents diversity, inclusion, and equal opportunity . No judgments—just passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space . Show more Show less
Posted 19 hours ago
0 years
0 Lacs
Bihar Sharif, Bihar, India
On-site
Job Description Business: Piramal Nutrition Solution Department: Sale Location: Patna Travel: Low Job Overview The incumbent will be a subject matter expert in the animal health nutrition portfolio and will gain a deep understanding of market dynamics of respective zone/territory, grow market share, improve customer experience & drive growth.S/he will be responsible for driving sales and revenue growth within the designated region. This is an individual contributor role, where the focus will be on building and maintaining strong relationships with key clients, identifying new business opportunities, and achieving sales targets. The successful candidate will play a crucial role in expanding our market share and contributing to the overall success of the organization. Responsible for coordination with business head, other key stake in domestic market to maintain competitiveness. KEY STAKEHOLDERS INTERNAL : BD, Operations, Supply Chain KEY STAKEHOLDERS: EXTERNAL : Customers REPORTING STRUCTURE: (Reports To/ Direct Reports Y/N) Reports to: Senior Manager – Sales – East Relevant Experience Minimum 5 yrs. of experience in poultry industry Exposure to key account business Futuristic approach, optimistic, team player Experimental, competitive in nature with generous personality Y Roles/Responsibilities Key roles and responsibilies Sales Strategy and Planning: Develop and implement effective sales strategies to achieve and exceed regional sales targets. Conduct market research to identify opportunities and trends within the region. Collaborate with cross-functional teams to align sales initiatives with overall business objectives. Client Relationship Management: Build and maintain strong relationships with key clients and stakeholders. Address client inquiries and concerns promptly to ensure high levels of customer satisfaction. Identify opportunities for upselling and cross-selling products/services to existing clients. Business Development: Proactively identify and pursue new business opportunities within the region. Attend industry events, conferences, and networking functions to expand the company's presence. Collaborate with marketing teams to develop effective lead generation campaigns. Sales Performance Monitoring and Reporting: Track and analyze sales performance metrics to evaluate progress against targets. Prepare regular reports on sales activities, achievements, and challenges for management. Provide recommendations for improvement based on data-driven insights. Competencies Competencies Good communication skills Customer orientation High levels of initiative, self-motivation and energy with an ability to work well within a commercial team A high attention to detail with an ability to follow through on commitments Stakeholder management and creative problem solving About Us In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth. Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices. Equal employment opportunity Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics. We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice. About The Team Piramal Pharma Solutions (PPS) is a Contract Development and Manufacturing Organization (CDMO) offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our customers through a globally integrated network of facilities in North America, Europe, and Asia. This enables us to offer a comprehensive range of services including drug discovery solutions, process & pharmaceutical development services, clinical trial supplies, commercial supply of APIs, and finished dosage forms. We also offer specialized services such as the development and manufacture of highly potent APIs, antibody-drug conjugations, sterile fill/finish, peptide products & services, and potent solid oral drug products. PPS also offers development and manufacturing services for biologics including vaccines, gene therapies, and monoclonal antibodies, made possible through Piramal Pharma Limited’s investment in Yapan Bio Private Limited. Our track record as a trusted service provider with experience across varied technologies makes us a partner of choice for innovators and generic companies worldwide. Show more Show less
Posted 20 hours ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
At Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC and increase ROI for customers is what keeps us moving. Embarking on this mission, Insomniacs is poised to become India's foremost real estate advisory and consulting beacon. We are committed to pioneering avant-garde solutions in marketing and sales, continually redefining excellence in customer satisfaction. Our Esteemed Clients Hiranandani , Adani, Sotheby's International Realty, Emaar, Paradigm, DLF and many more. Website https://insomniacs.in/ Linked In: https://www.linkedin.com/company/beinsomniacs/about/ Instagram: https://www.instagram.com/beinsomniacs/ Founded: 2015 Team: 200+ members Address: 203, 2nd Floor, Ackruti Star, MIDC Central Rd, Andheri East, Mumbai, Maharashtra 400093 Job description: Coordinate internal projects and determine the best utilization of resources (graphic Design, video) to increase client satisfaction. Encourage revenue growth by inspiring clients for upselling. Become the reliable point of contact for each customer that is required to establish a strong business relationship Manage their digital presence and aim at achieving the set targets. Suggest creative strategies on the basis of your knowledge and research on current marketing trends and competitive analysis. Attend meetings with clients to understand their requirements. Manage the campaigns for the client. Initiate innovations in the campaigns. Being updated with the campaign progress on a daily basis. Submitting the client's feedback to the Team Leader and the Directors regularly. Generating and maintaining campaign reports and daily work reports. Generating brief documents and submitting the same to the Team Leader, Directors and team. Ensuring the timely provision of the bills to the clients and taking up the responsibility of timely payment from them. Show more Show less
Posted 20 hours ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Location: Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products. Key Responsibilities: Customer Interaction: Answer customer inquiries via phone, email or chat. Provide accurate and timely information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to appropriate teams. Issue Resolution: Identify and resolve customer issues promptly and effectively. Provide troubleshooting and guidance to customers. Document customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction. Product/Service Knowledge: Maintain a strong understanding of products, services, and company policies. Stay updated on new products, features, and processes. Record Keeping: Accurately record customer interactions and issue resolutions in the CRM system. Maintain detailed and organized records of customer interactions. Upselling: Apart from resolving customer queries/ complaints effectively, upsell WBN’s products, in other words, promote relevant products/services to increase overall revenue. Collaboration: Collaborate with other teams to ensure seamless customer experiences. Share insights and feedback to improve customer service processes. Requirements: Excellent communication skills (written and verbal). Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-centric mindset and a passion for providing excellent service with upselling skills. Experience with CRM systems (e.g. Kapture/Shopify/Freshdesk) is a plus. Show more Show less
Posted 20 hours ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Company Overview Mindtel is a forward-thinking organization dedicated to enhancing customer experiences and building lasting relationships. Our mission is to provide exceptional service by understanding our clients' needs and delivering tailored solutions. We value innovation, teamwork, and integrity, creating a culture that fosters growth and encourages employee engagement. Join us as we strive to reach new heights in customer relationship management! Role Responsibilities Develop and maintain strong customer relationships to enhance satisfaction and loyalty. Respond to customer inquiries via phone, email, and in-person interactions. Assist customers in navigating our products and services effectively. Identify and understand customer needs to offer the best solutions. Manage customer complaints and provide appropriate solutions in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with sales teams to identify opportunities for upselling and cross-selling. Gather feedback from customers to improve service delivery and offerings. Conduct customer surveys to gauge satisfaction and areas for improvement. Train and onboard new team members as needed. Keep abreast of industry trends to provide insightful recommendations to customers. Prepare reports on customer interactions and sales activities. Assist in developing customer loyalty programs and initiatives. Participate in team meetings to share best practices and strategies. Consistently meet and exceed individual and team performance goals. Qualifications Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in CRM software and customer interaction tools. Familiarity with sales techniques and negotiation skills. Ability to manage multiple tasks and prioritize effectively. Strong interpersonal skills and a customer-centric approach. Ability to adapt to changing situations and technology. Detail-oriented with strong organizational skills. Willingness to learn and take on new challenges. Ability to analyze data and customer feedback. Experience in using Microsoft Office Suite. Ability to work on-site and engage with customers directly. A positive attitude and a passion for helping others. Skills: data analysis,crm software proficiency,sales techniques,communication skills,time management,adaptability,organizational skills,microsoft office suite,crm software,interpersonal skills,customer relationship management,customer,problem-solving,problem solving,team collaboration,customer service,negotiation skills Show more Show less
Posted 20 hours ago
1.0 - 4.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
KEY RESPONSIBITILES: To ensure revenue generation for the company Making sales calls Preparing client proposals & presentations Plan weekly sales cycle by doing account mining of the allocated accounts through client meetings accordingly Preparing sales related reports including daily call reports, weekly reports, sales projection report, monthly sales plan etc. Maintain strong relationships with clients and agencies in the person’s portfolio Market Information Conducting competition tracking and monitoring on frequent basis Understand in detail about client spends at a brand level and then develop Go to Market approach To look at broader perspective, think through ideas and create solutions for clients via upselling & cross selling of various properties Media Tracking to generate prospects Provide written brief to programming for the spot / commercial based on inputs from client / agency Ensure that ROs and TOs are appropriately generated and the spots are scheduled accordingly (through the sales coordinator and scheduler) Ensure the pricing is maintained as per stipulated target Work to bring the core brand creative to life by designing a multimedia solutions interactive campaigns for clients including On ground, Digital, Content, Media and PR Follow up and ensure that monies are collected on time including sending appropriate reminders to clients and agencies for payment INTERNAL STAKEHOLDER MANAGEMENT: Content Team, Finance, Scheduling, Corp Office etc TECHNICAL SKILLS & QUALIFICATION REQUIRED : MBA / PGDM with 1-4 years of experience in Sales & Marketing from any Industry PERSONAL ATTRIBUTES: Collaboration Ability to work under pressure Adaptability Strong branding focus Good Communication Skills Understanding of local market & language is mandatory Must be willing to travel locally for client meetings Show more Show less
Posted 20 hours ago
0 years
0 Lacs
Raipur, Chhattisgarh, India
On-site
Job Title: Customer Relations Manager Location: Raipur Department: Sales Development Job Summary: We are seeking a motivated and customer-oriented Inside Sales Representative to join our sales team in the marble manufacturing industry. The ideal candidate will be responsible for providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. This role requires a deep understanding of our marble products and services, as well as the ability to identify and capitalize on sales opportunities. Key Responsibilities: 1. Sales Support: · Assist customers with inquiries related to marble products and services, ensuring they have the necessary information to make informed purchasing decisions. · Provide timely and accurate responses to sales-related inquiries, aiming to achieve a high level of customer satisfaction. 2. Customer Relationship Management: · Build and maintain strong relationships with customers to foster loyalty and encourage repeat business in the marble sector. · Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. 3. Lead Generation and Conversion: · Identify potential sales opportunities within the marble market and convert inquiries into sales, contributing to the overall sales targets of the team. · Track and follow up on leads to ensure maximum conversion rates, with a focus on upselling and cross-selling marble products where appropriate. 4. Product Knowledge: · Maintain a comprehensive understanding of marble products, including types, finishes, and applications, to effectively assist customers and drive sales. · Stay updated on product features, benefits, and promotions to provide accurate information to customers. 5. Customer Feedback and Insights: · Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings in the marble industry. · Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement. Qualifications: · Bachelor’s degree in Business, Marketing, or a related field (preferred). · Proven experience in customer support or sales, preferably in the marble or construction materials industry. · Excellent communication and interpersonal skills. · Strong problem-solving abilities and a customer-centric mindset. · Ability to work in a fast-paced environment and manage multiple tasks effectively. · Proficiency in CRM software and Microsoft Office Suite. Performance Expectations: In this role, you will be expected to contribute to key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Your performance will be regularly reviewed to ensure alignment with the company’s sales objectives and customer service standards. What We Offer: · Competitive salary and performance-based incentives. · Opportunities for professional development and career advancement within the marble manufacturing industry. · A dynamic and supportive work environment. · Medical benefits and statutory compliance. Join us in shaping the future of the marble industry by providing exceptional customer experiences and driving sales success! Show more Show less
Posted 20 hours ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2+ years of experience managing mid market accounts & at a SaaS startup. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Posted 20 hours ago
0.0 - 1.0 years
0 Lacs
Gurugram, Haryana
On-site
Job Title: Inside Sales Executive Location: Gurgaon Experience: 0-3 years of relevant inside sales experience About Us: We are a growing organization in the CCAAS space seeking a results-driven Inside Sales Executive to lead our product sales initiatives. This individual will play a pivotal role in developing and executing short- and long-term sales strategies while continuously improving sales programs to enhance customer satisfaction and maximize sales potential. What We’re Looking For: We need a seasoned Inside Sales Executive to oversee and support our inside sales team, manage sales metrics, and refine the sales administration process. You’ll work closely with cross-functional teams, so excellent communication and collaboration skills are a must. If you’re competitive, a great listener, and capable of building instant rapport to ensure customer satisfaction, this is the role for you! Responsibilities: ● Understand customers' needs and identify sales opportunities. ● Build and maintain a comprehensive database of current and potential customers. ● Effectively use sales CRM ● Communicate with customers through outbound calls, follow-ups on leads, and email correspondence. ● Provide detailed answers to customer queries and deliver additional product or service information as needed. ● Stay up-to-date on product and service features, updates, and industry trends. ● Explain and demonstrate product features to customers effectively. ● Research and analyze competing products and services to stay competitive. ● Drive sales growth by upselling products and services. ● Research, qualify, and pursue new leads to expand the customer base. ● Collaborate with marketing and product development teams to maintain brand consistency , provide customer /market feedback and boost engagement. ● Suggest and implement improvements to the sales administration process to optimize efficiency. Qualifications: ● Educational Background: Bachelor’s in Management Studies (BMS) and an MBA in Sales & Marketing. ● Experience: 1-3 years of relevant inside sales experience with a proven track record of exceeding quotas. ● Skills: o Strong phone presence and experience with high call volumes. o Proficiency with corporate productivity and web presentation tools. o Excellent communication skills (verbal and written). o Exceptional customer service and active listening skills. o Strong organizational skills with the ability to multitask effectively. o Expertise in cold calling and building customer rapport o Ability to meet and exceed sales targets consistently. Why Join Us? ● Opportunity to lead a dynamic team and contribute to the company’s growth. ● Collaborative work environment with growth potential. ● Be part of a customer-focused organization where your insights drive meaningful impact. Job Type: Full-time Pay: Up to ₹500,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Notice Period Experience: : Sales Development Representative: 1 year (Preferred) Location: Gurgaon, Haryana (Preferred) Work Location: In person
Posted 20 hours ago
0 years
0 Lacs
Delhi, India
Remote
About Us Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com Job Description About us: Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform. Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified™ organization, placing it among one of the top employers of choice. Restroworks is on a mission to make global restaurants prosperous. For more information, visit www.restroworks.com Job Description: Developing trust relationships with a portfolio of major clients. Acquiring a thorough understanding of key customer requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Should serve as a link of communication between key customers and internal teams. Delivering service and support to clients using phone, via remote connection or over the email and operating as the lead point of contact for any and all matters specific to customers. Playing an integral part in generating new sales that will turn into long-lasting relationships Responsibilities: Develop a solid and trusting relationship between major key clients and company Collaborate with the Implementation teams to ensure that expectations set during the sales process are met in delivery Operate as a key customer advocate – develop and maintain strong relationships with customers with the goal of best in class customer success Coordinate with clients and decision makers to ensure timely contract and subscription renewals Strategic planning to improve client results Very good and hands on with Upselling and cross selling as that is one of the major KPIs with us for this role. Educate prospects and clients about Restroworks products and services through presentations and product demonstrations Negotiating contracts with clients and establishing timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling. Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Expanding relationships and bringing in new clients He Should be working in a product-based company where he understands the bugging issues from the product side and can coordinate will with the product team to fix them. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#6875E2;border-color:#6875E2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> Show more Show less
Posted 21 hours ago
7.0 - 11.0 years
10 - 12 Lacs
Mumbai
Work from Office
1) Leading and supporting the sales efforts across various channels (Omni, IFA, Remiser, Branch, and PCG). 2) Sales Strategy: Develop & implement sales strategies to drive business growth across the assigned channels. 3) Analyse market trends, competition & customer needs to identify opportunities for product enhancements and market expansion. 4) Lead Generation: Collaborate with the sales team to generate leads for life, health, and general insurance products through various channels, like - referrals, cold calling, networking, and online platforms. 5) Customer Relationship Management: Work closely with the sales and advisory teams of direct and indirect channels (excluding Franchise) to foster strong customer relationships. 6) Cross-Selling and Upselling: Develop and implement initiatives to drive cross-selling and upselling opportunities for existing customers. Collaborate with the sales team to identify customer needs, match appropriate insurance products, and maximize revenue from the existing customer base. 7) Sales Performance Tracking: Monitor and analyse sales performance metrics, such as revenue, conversion rates, and customer retention. Identify areas of improvement and implement corrective measures to ensure sales targets are met or exceeded. 8) Relationship Management: Build and maintain strong relationships with key stakeholders, including sales partners, branch managers & internal departments. Collaborate with cross functional teams to ensure seamless coordination and support in achieving business objectives. Team Handling, Insurance Selling, English Speaking, Knowledge of Local Language, Strong Entrepreneurial skills, relationship management, networking skills with customer service intent, interpersonal skills Location-Malad,Prabhadevi
Posted 21 hours ago
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