Insurance Trainer

Admonz Insurance & Fintech

0 years

3 - 6 Lacs

india

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

training design upselling crm management compliance reporting effectiveness score reports leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Training & Development

Conduct induction training for new hires on:
Motor insurance (private car & two-wheeler)
Life insurance/Health insurance basics and products
Insurance terminology, policy structures, and coverage
Design and deliver refresher and advanced training programs.
Create training materials, presentations, scripts, FAQs, and assessments.

Sales & Process Training

Train agents on outbound and inbound insurance sales processes.
Coach agents on objection handling, upselling, cross-selling, and closing techniques.
Train agents on CRM usage, lead management, and call flow.

Quality & Performance Improvement

Monitor live calls and recorded calls for quality evaluation.
Provide constructive feedback and one-on-one coaching.
Identify performance gaps and implement corrective training plans.

Compliance & Ethics

Ensure agents follow IRDAI guidelines and company compliance standards.
Train agents on ethical selling, disclosures, and customer consent.
Reduce mis-selling and policy cancellations through effective training.

Reporting & Coordination

Track training effectiveness using KPIs (conversion, quality score, TAT).
Share training reports with management.
Coordinate with operations, QA, and sales leadership teams.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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