About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About The Role The Assistant Manager – Products Marketing will be responsible for providing marketing support and operations for the Products Sales Division. The incumbent will report to the Senior Manager - Products Marketing. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities Support end-to-end marketing activities including product launches, relaunches, go-to-market planning, and execution. Coordinate development of packaging, artworks, claims, KLDs, and all related approvals with internal teams. Manage the creation and deployment of marketing collaterals, POP/POSM, brochures, training material, and sales communication. Work closely with regional sales teams to understand requirements and provide timely marketing support for retail, B2B, and on-ground activities. Assist in planning and executing promotional schemes, trade activations, consumer activations, events, exhibitions, and sales-driving initiatives. Conduct basic market research, competitor tracking, pricing checks, and share insights for decision making. Coordinate with vendors for artwork development, printing, fabrication, sourcing of promotional materials, and ensure timely delivery. Track marketing spends, ensure efficient budget utilization, and support the budgeting process for marketing projects. Collaborate with cross-functional teams (R&D, Ops, Supply Chain, Procurement, Finance, Legal, Quality) to drive innovation projects and ensure timely project closures. Support digital and e-commerce listings through coordination of content, creatives, product information, and marketing support where required. Prepare product presentations, internal decks, reports, and performance summaries for management reviews. Ensure adherence to compliance, regulatory, and legal/metrology requirements related to packaging and claims. Maintain strong follow-ups, documentation, and project tracking to ensure smooth execution across all marketing initiatives. Key Result Areas Product Launch & Relaunch Execution Marketing Collateral Development & Readiness Sales Channel Support & Activation Compliance Adherence Market Intelligence Digital Content & E-commerce Enablement Competencies (Skills Essential To The Role) Strong conceptual and solution-oriented thinking. Independent & detail-oriented work style with strong follow-through. Exceptional coordination and project management abilities. Strong organizational skills with multi tasking skills. Stakeholder Management Requirements Educational Qualification / Other Requirement: MBA/PGDM in Marketing with 7-9 years of relevant overall experience. Equivalent professional experience without formal qualifications may also be considered. Minimum 4-6 years of hands-on experience in a product or brand marketing role (preferably in a FMCG/ fast-paced environment). Experience in agency/vendor management for creative and production deliverables. Excellent verbal, written, and editing proficiency. Proficiency in Excel and PowerPoint skills with solid data-analysis ability; familiarity with Google Sheets/Slide is a plus. Should have knowledge of digital marketing concepts, including SEO, SEM, website content, and analytics. Benefits Role Type / Key working relationships: Individual Contributor Internal team External stakeholders
About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. General Duties & Responsibilities To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Requirements CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment Educational / Other Requirements Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Benefits Are you interested? Here's what you can expect when you join us Attractive incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It’s Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. General Duties & Responsibilities To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Requirements CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills would be an added advantage Ability to work patiently in a dynamic service environment Educational / Other Requirements Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Benefits Are you interested? Here's what you can expect when you join us Attractive incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy What can you expect from RPCI? Our Values Lie At The Core Of Our Mission And Vision. We Believe That It’s Our People Who Make Our Company What It Is. We Believe In Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.