588 Upsell Jobs - Page 12

Job Job TitleRetail Sales Officer Job TypeFull-Time We are seeking a dedicated Retail Sales Officer to join our team. The ideal candidate will have a passion for sales and customer service, with a strong background in retail. As a Retail Sales Officer, you will be responsible for assisting customers, promoting products, and driving sales in our retail store. Key Responsibilities: - Assist customers in finding the right products to meet their needs - Provide exceptional customer service to ensure a positive shopping experience - Promote and upsell products to increase sales - Maintain a clean and organized store environment - Process transactions accurately and efficiently Qualifications: - Previous experience in retail sales preferred - Strong communication and interpersonal skills - Ability to work in a fast-paced environment - Sales-driven and customer-focused - High school diploma or equivalent If you are a motivated individual with a passion for sales, we would love to have you join our team as a Retail Sales Officer. Apply now to be considered for this exciting opportunity!

Job The Customer Relations Officer (CRO) is responsible for delivering a high standard of customer service, building long-term relationships with clients, handling inquiries and complaints professionally, and ensuring a positive in-store experience. The CRO also supports sales and after-sales services, contributing to the store\u2019s customer retention and satisfaction goals. Key Responsibilities: 1. Customer Service & Engagement Greet customers warmly and provide personalized assistance. Understand customer needs and guide them in selecting watches and accessories. Offer detailed product information, including brand heritage, features, warranty, and pricing. Maintain a professional and approachable demeanor at all times. 2. After-Sales Support Handle customer concerns, complaints, returns, and exchanges in line with company policy. Coordinate repair services, warranty claims, and product servicing. Follow up with customers to ensure issues are resolved satisfactorily. 3. Relationship Management Build rapport with clients and encourage repeat business. Maintain customer records and preferences using CRM tools or store logs. Notify customers about new arrivals, promotions, and events. 4. Sales Support Assist the sales team in meeting sales targets by enhancing customer satisfaction. Upsell or cross-sell products when appropriate. Coordinate with the inventory team for product availability and special orders. 5. Operational Duties Maintain the customer service desk and ensure cleanliness and order. Record daily customer interactions and escalate unresolved issues. Participate in training sessions to stay updated on new products and policies. Work Experience Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Knowledge of luxury products or watch brands preferred Customer-first mindset with attention to detail Prior experience in retail or customer service is a plus

Job Retail Sales Officer PositionFull-Time We are currently seeking a highly motivated and results-driven individual to join our team as a Retail Sales Officer. As a Retail Sales Officer, you will play a key role in driving sales and providing exceptional customer service in our retail environment. Responsibilities: - Greet and assist customers in a professional and friendly manner - Provide product knowledge and guidance to customers - Maintain a clean and organized sales floor - Process customer transactions accurately and efficiently - Meet and exceed sales targets and goals - Build and maintain strong customer relationships - Stay up-to-date with product knowledge and industry trends - Collaborate with team members to achieve sales objectives - Assist in inventory management and stock replenishment : - Previous experience in retail sales is preferred - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to work in a fast-paced and dynamic environment - Proven track record of meeting or exceeding sales targets - Knowledge of the retail industry and current market trends - Ability to work well in a team and independently - Attention to detail and strong organizational skills - Flexibility to work evenings, weekends, and holidays as required If you are a self-motivated individual with a passion for sales and customer service, we would love to hear from you. Join our team as a Retail Sales Officer and contribute to our success in providing exceptional retail experiences to our valued customers. To apply, please submit your resume and cover letter outlining your relevant experience and why you are interested in this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Work Experience Retail Sales Officer (Full-Time) We are currently seeking a highly motivated and results-driven Retail Sales Officer to join our team. As a Retail Sales Officer, you will be responsible for promoting and selling our products to customers in a retail setting. Responsibilities: - Greet and assist customers in a professional and friendly manner - Provide product information and demonstrate features to customers - Recommend and upsell additional products based on customer needs - Process sales transactions accurately and efficiently - Maintain a clean and organized sales floor - Meet and exceed sales targets and goals - Build and maintain strong customer relationships - Stay up-to-date with product knowledge and industry trends - Collaborate with team members to achieve overall sales objectives : - Proven experience in retail sales or customer service - Excellent communication and interpersonal skills - Strong persuasive and negotiation abilities - Ability to work in a fast-paced and dynamic environment - Basic computer skills and familiarity with point-of-sale systems - Ability to stand for extended periods and lift heavy objects if required - Flexibility to work weekends and holidays as needed If you are a self-motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Join our team as a Retail Sales Officer and contribute to our continued success in delivering exceptional service to our valued customers. Apply now!

Call Sneha @ 8448100705 We are looking for a talented Sales Executive to join our team on a full-time basis. We are looking Dynamic Self-starter who can take care of end-to-end selling & who can work in B2C sales for the Travel Sales industry. Required Candidate profile Urgent Hiring for Sales Executive for International Sales Process Need only immediate joiners job location: Gurgaon Salary upto -50k + Unlimited Incentive + 1 Time Meal Sneha @ 8448100705 or wtsapp

Sneha @ 8448100705 Fresher can apply with excellent comms Should be Confident & Dynamic Should have a bent towards Sales Excellent interpersonal and listening skills Good persuasion skill Should be efficient in converting customer interest into sales Required Candidate profile Amazing work culture Rotational Shift 5 Day working Unlimited Incentives Good opportunity for career progression Hiring Sales and Customer service +upselling both processes Call Sneha @ 8448100705

Call Sneha @ 8448100705 We are looking for a talented Sales Executive to join our team on a full-time basis. We are looking Dynamic Self-starter who can take care of end-to-end selling & who can work in B2C sales for the Travel Sales industry. Required Candidate profile Required Candidate profile Urgent Hiring for Sales Executive for International Sales Process Need only immediate joiners Salary upto -50k + Unlimited Incentive + 1 Time Meal Sneha@ 8448100705

Call Sneha @ 8448100705 Handling inbound US calls and converting them into sales mainly flight bookings Selling flight tickets on Campaign calls. Having experience in PPC calls any international Sales experience would work for Hotel Sales process Required Candidate profile 8448100705 We Require a Travel Sales Consultant I'd like to know about International Flight fares. Good Geographical Knowledge I.e. City codes, Airport codes Knowledge of the PPC travel sales process

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Micro Finance or Operations. Roles and Responsibility Provide excellent customer service and support to clients through various channels. Manage and resolve customer complaints professionally and promptly. Develop and maintain strong relationships with customers to enhance their overall experience. Collaborate with internal teams to identify and address customer needs. Stay updated with product knowledge and industry trends to provide accurate information. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Knowledge of Micro Finance products and services is required. Experience in Operations or Customer Service roles is preferred. Strong problem-solving skills are needed to resolve complex customer issues. Ability to work collaboratively as part of a team to achieve common goals.

Account Manager : Purpose of the Job The responsibility of the role holder is to ensure sales and service in histerritory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Minimum 1+ years in B2B sales experience, for female 6months experience also ok. Any Graduate Good communication Age - Up to 32 Years Female Candidate Preferred Should be comfortable with Field work #BASL

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable in presenting products or services , as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of calls and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Intrested Candidate Can share the resume at deepti1@tradeindia.com or contact at 8210822078

Job Summary: You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative solutions and offers that meet the needs of our customers and drive growth. Key Responsibilities: Develop and maintain relationships with key account YouTubers and strategic partners Connect on call with YouTubers in United Stated/Canada and understand their expectation to grow their channel and help them reach their goal. Achieve and exceed sales targets through effective planning and execution of sales strategies Identify opportunities for growth within existing accounts and develop plans to maximize revenue Build and maintain a strong sales pipeline by proactively identifying and pursuing new business opportunities Collaborate with cross-functional teams to ensure the successful delivery of services Provide regular reports on sales activity and performance to senior management Comfortable initiating phone conversations with executives, navigating questions, and overcoming objections. Qualification & Requirement: Enthusiastic in learning YouTube Marketing or relevant experience in the same field would be preferred Excellent communication, negotiation, and interpersonal skills Strong analytical and problem-solving skills Ability to work independently and as part of a team Proficiency in Excel and PowerPoint presentation Bachelor's degree in business administration, marketing, or related field To apply share your resume at hr@promodome.in To schedule your interview call/whats app on +91 8454002965

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 58 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6 PM 3 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP” customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 5–8 years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6 PM – 3 AM) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Manage and resolve customer complaints professionally and promptly. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to identify and address customer needs. Analyze customer feedback to improve overall customer experience. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in Emerging Enterprise Banking or related fields is an added advantage.

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5 lpa Rotational shifts , Rotational week offs, WFO ONLY NO WORK FROM HOME PROFILE Applicant should have 1 year of International BPO experience in VOICE Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES For more details Share your CV Contact Person : HR Subhana CONTACT NO:- 8527620333 Call or WhatsApp your resume for the same.

TLDR: Manage the sales pipeline, contribute to revenue growth, and be an integral part of our dynamic business team. The Longer Version Travel is at the heart of Experience Co., and our members include some of the most dynamic professionals and creative talent in the countrythink Director at Netflix, Design Lead at Meta, Emmy award-winning artists, and founders of international art projects. As an Associate Sales Manager, youll be a key representative of our cool and happening travel brand. Youll engage directly with our customers, educating them about the brand, addressing their needs, and resolving any friction in the sales process. Youll be responsible for managing the sales pipeline, building strong relationships with prospects, and ensuring they have a seamless experience from inquiry to booking. By providing top-notch customer service youll help drive revenue growth and contribute to the continued success of Experience Co. Key Responsibilities: Sales Operations Take ownership of the sales process from lead generation to closing, ensuring a smooth and efficient customer journey. Conduct personalized outreach and follow-up calls with potential clients, understanding their needs and aligning them with the right offerings. Develop and manage sales documents, presentations, and proposals to support the sales process and enhance customer touchpoints. Act as the voice of the customer internally, providing feedback and insights to improve sales strategies and offerings. Build and maintain strong relationships with prospects and clients, ensuring ongoing engagement and satisfaction. Serve as the primary contact for any sales-related inquiries, addressing client questions or concerns promptly and professionally Lead Management & Pipeline Growth Manage the sales pipeline, tracking leads, and opportunities to ensure a healthy flow of potential clients. Collaborate with internal teams to optimize lead generation efforts, ensuring that all leads are followed up in a timely manner. Proactively identify potential sales challenges and collaborate across departments to resolve them Revenue Growth Work closely with internal teams to maximize revenue opportunities, ensuring efficient sales operations. Be accountable for meeting and exceeding individual and team sales targets, contributing to overall revenue growth. Identify upsell and cross-sell opportunities to increase the value of each client. Improvement, Reviews & Reporting Continuously refine the sales process, identifying areas for improvement and implementing solutions to enhance efficiency.

Hi. Openings in Leading AMC Company, Job description (Direct Channel - B2C)- Hni / Retail Clients To promote all the product line of Mutual Fund FOR HNI CLIENT To up sell Mutual Fund products to Retail/HNI Clients To generate fresh leads and acquire clients through reference to shore up the clientele RM Mutual Fund Sales Customer Engagement (HNI Clients) To up sell MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up the clientele. Achieving the business targets assigned in terms of up selling Products, enhancing and upgrading the Client Net worth relationships. Profiling customers and provide financial products to meet customer needs Ensuring the highest levels of service to the client /HNI customers Providing Investment planning and advice Achieving sales and revenue targets spread across product mix One point contact for the assigned customer Acquisition & Servicing of HNI/UHNI customers. Preference to NISM Certified candidates with experience in managing Retail/HNI Clients, with in depth knowledge of Mutual Funds. More Information Contact HR, Srinivas. Call & WhatsApp :- 7386568139 Share Updated resume, srinivas@avaniconsulting.com

Grow & maintain relationship with new & existing clients. Monitor market trends & competitor activities to identify growth opportunities. Manage, train and support sales team to achieve sales targets. Manage Cross selling of other Banking products. Required Candidate profile - Any Graduation. - Require min 2 year of any Sales experience. - Must be local. - Age 25 to 39. - Last Company documents required. HR Roshani - 8469535782 roshani.sresthinfo@gmail.com Perks and benefits On Roll Job + High CTC Incentives + Allowances

Monitor field activities and ensure daily reporting. Motivate team to exceed targets through coaching. Track region-wise sales and provide insights. Coordinate with marketing and product teams. Handle escalated customer issues. Required Candidate profile Minimum 2 Year Sales Experience Must be Graduate Should be Local Age 24 to 39 candidate should be ready for field work HR Amrapali 8780199508 amrapali.sresthinfo@gmail.com Perks and benefits On Roll job + High CTC Incentives + Allowances

Manage the team ensuring business targets are met. Manage the recruitment of Sales Persons. Develop & Implement sales strategies to achieve revenue goals. Provide training to sales team. Provide regular performance report to senior management Required Candidate profile Minimum 2 Year Sales Experience Must be Graduate Should be Local Age24 to 39 candidate should be ready for field work Last company Documents Mandatory HR Amrapali 8780199508 Perks and benefits On Roll job + High CTC Incentives + Allowances

Hiring For Canadian Captive Unit Gurugram & Noida Location Min 1 Year Exp Required in Sales \Upselling\ Customer Service Salary upto 36k In hand + Uncapped Incentives 6k Cab Allowance | Both Side Cabs 5 Days working Contact Abhay 8448748429 Required Candidate profile Excellent communication required Any Location within Delhi NCR Age Limit - 40 Years Immediate Joiner Required Perks and benefits Unlimited in Incentives in Dollars

Lead and manage the activities of sales team. Identify business opportunities & Build strong client relationships. Implement sales strategies by analyzing market trends. Monitor sales targets & team performance. Meet & exceed revenue targets. Required Candidate profile Any graduate with min 2 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On roll with HDFC Group Career growth

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 2030 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Experience and Education- MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yr

Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any graduate with min 1 year of sales experience Good communication skills Understanding of client requirement Share CV on below details Mail - kriti@theinfinityspace.com Perks and benefits Full Time On Roll Medical benefits Career Growth

About Us. At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.. What are we looking for?. If you’re passionate about enabling customer success through leading and facilitating successful deployments of our highest value accounts, this role is for you. SentinelOne is growing its Customer Success team and looking for a technically skilled project manager. Responsibilities include managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Technical Account Management, Product Management, and Professional Services. The role requires facilitating a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal ‘time to value’ and enable long-term success and growth.. What will you do?. The key responsibility of this role will be to facilitate a partnership between customers and internal teams, creating an engaging and productive deployment experience for customers throughout their solution adoption phase. Additional responsibilities will include regular cadence reporting on key metrics as defined by CS leaders (ex, indicators of feature adoption or deployment progress), pre-sales support on services, and collaboration with service delivery teams to tailor service offerings to client requirements.. Onboard key customers through full deployment, with a focus on structured project management combined with white-glove relationship management.. Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with insight while advocating for their needs. Communicate expectations, project timelines, requirements, and potential blockers to key stakeholders, both internal and external. Lead the deployment project teams in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed. Expand the client engagement by collaborating with key decision-makers and stakeholders to understand their requirements and continually position our services as the optimal solution for net new, upsell, and renewal opportunities.. Strategic Pre-Sales Support on Services: Collaborate with the Sales, Solution Engineering, & Customer Success Management and service leaders to help with the positioning of our Services offerings and meet sales targets while ensuring ‘right-fit’.. Achieving trusted advisor status by understanding all aspects of the Services portfolio, including MDR, DFIR, Threat Hunting, Strategic Advisory, and Deployment Services.. Demonstrate the value of service positions by executing compelling presentations and demonstrations of our services to prospective clients. Articulate the value proposition of our Services and how they address specific client needs and challenges.. Collaborate with the service delivery teams and customers to ensure alignment between sales, solution engineering, and service execution, and when relevant, provide initial scoping along with the Services team.. What skills and knowledge should you bring?. At least 7 years of prior experience at an enterprise software company (preference to those with Endpoint Protection experience) in related roles (Customer Success, Support, Training, etc.). Experience with managing highly complex implementations and technical engagements for a diverse set of customers, including identifying customer requirements. Customer-focused with experience in customer-facing roles (Customer Success, Support, Professional Services, Customer Onboarding, etc.). Experience with Salesforce and with project management tools like Asana/Atlassian.. Requirement for an existing understanding of customer IT/security architecture and continued learning related to the technical landscape and deployment specifics of SentinelOne product and service offerings. Knowledge of security technologies, architecture, and operations and experience in advising customers on best practices. Knowledge of Windows, MacOS and Linux operating systems as well as containerized environments. Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction. Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals. Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment. Impeccable written and verbal communication skills. Thrives in a multitasking environment and can adjust priorities on-the-fly. Strategic and creative thinker with well-developed problem-solving and analytical skills. Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies. Experience in the IT or Cybersecurity industry, especially Endpoint Security and SIEM, with host base (endpoint agent) security solutions is preferred. Why us?. You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.. Industry leading gender-neutral parental leave. Paid Company Holidays. Paid Sick Time. Employee stock purchase program. Disability and life insurance. Employee assistance program. Gym membership reimbursement. Cell phone reimbursement. Numerous company-sponsored events including regular happy hours and team building events. SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.. SentinelOne participates in the E-Verify Program for all U.S. based roles.. Show more Show less