Customer Service Personnel - Proficient in French

0 - 2 years

2 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues professionally and promptly.
  • Collaborate with internal teams to enhance overall customer experience.
  • Develop and maintain thorough knowledge of products and services.
  • Identify opportunities to upsell and cross-sell products or services.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Proficient in French language.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and critical thinking skills.
  • Experience in the IT Service & Consulting industry is preferred.

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