Responsibilities: Manage inventory levels using advanced Excel formulas Prepare accurate Excel reports on a regular basis such as most sold product of the month (t-shirts, shorts, lowers etc. Ensure timely stock replenishment and depletion
Key Responsibilities • Handle inbound and outbound calls, emails, and messages with customers. • Manage order follow-ups, payment collections, and customer feedback. • Provide after-sales support and ensure timely resolution of customer issues. • Assist in sales generation by maintaining relationships with existing customers and converting leads. • Coordinate with the sales, production, and dispatch teams for smooth order processing. • Maintain and update customer databases and reports using Google Workspace and Excel. • Ensure a professional and customer-focused communication approach at all times. Requirements • Minimum 2 years of experience in Customer Service / Call Center / BPO roles. • Excellent communication and interpersonal skills (Hindi, English, Punjabi preferred). • Proficiency in Google Workspace (Docs, Sheets, Gmail) and MS Excel. • Strong organizational and follow-up abilities. • Ability to work independently and handle multiple customer interactions simultaneously. Education • Bachelor’s degree in Communications, Human Resource Management, or any related field. Why Join Us • Opportunity to work in a fast-growing sportswear brand. • Supportive and collaborative team environment. • Exposure to both retail and manufacturing operations.
ASI is a leading sportswear brand, committed to delivering high-quality products and exceptional customer service. We cater to both direct customers and businesses, ensuring seamless order fulfilment and satisfaction. The CRM Executive will be responsible for managing and enhancing customer relationships, ensuring smooth order processing, timely payment collection, and prompt resolution of customer queries and feedback. The role requires strong data management skills to maintain accurate customer records and generate actionable insights. FEMALE CANDIDATES are preferred for this job. Key Responsibilities: Handle day-to-day customer interactions via phone and email. Follow up on payments and ensure timely collection. Process orders and track sales. Maintain and update the customer database using Google Workspace and Excel. Record customer feedback and escalate issues for timely resolution. Coordinate with production, inventory, and sales teams to ensure seamless order fulfilment. Generate regular reports on customer interactions, sales trends, and outstanding payments. Identify opportunities to improve customer experience and internal CRM processes. Qualifications & Skills: Strong communication and interpersonal skills. Bachelor’s degree in Business, Commerce, or related field (preferred but not mandatory). Proficient in Google Workspace (Sheets, Docs, Forms) and Excel (data management, reporting). Ability to manage multiple tasks and prioritize effectively. Attention to detail and accuracy in data management. On-site presence is required. Job Types: Full-time, Permanent Ability to commute/relocate: Jalandhar, Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: Communication skills: atleast 1 year (Required) Work Location: In person
Job Responsibilities Attend walk-in customers and provide excellent customer service Product demonstration for sportswear (separate Men/Women sections) Assist customers with sizes, fit, fabric understanding, and recommendations Stock management, display, and visual merchandising Refill shelves, maintain store cleanliness and upkeep Work towards daily & monthly sales targets Collect and report showroom data, support basic computer/excel reporting Skills Required Good communication (Hindi & Punjabi necessary) Basic computer knowledge (POS, Excel preferred) Understanding of sportswear products, fashion trends & customer preferences Energetic, trustworthy, and disciplined Strong sales attitude & ability to close customers Qualifications Minimum 12th pass Male candidates only Must be a local resident of the area