Transformation Lead

Overview:

Program

Launch

&

Execution:

• Lead the successful launch of global eCommerce programs, ensuring they are executed on time, on budget, and with high quality
• Deliver on business case objectives, balancing revenue generation, product improvement, efficiency, and tech strategy
• Drive the execution of the product roadmap, country plans, and client pipeline to meet organizational goals
• Ensure compliance with the activation framework, maintaining rigorous standards and best practices
  

Operational

Effectiveness:

• Support day-to-day operations to ensure timely delivery and stability of eCommerce products
• Coordinate with Business As Usual (BAU) operations to ensure smooth transitions and integration of new products and processes
• Collaborate with Quality Assurance (QA) teams to uphold high product quality standards
• Drive cost optimization through automation & innovative process
  

Deployment

&

Client

Delivery

• Work closely with transformational leads to facilitate successful rollouts of eCommerce solutions
• Support client delivery leads in fulfilling client commitments and expectations, ensuring high levels of client satisfaction
  

Stability

&

Process Engineering:

• Assess global stability across the coding ecosystem to ensure robust performance and reliability
• Plan and coordinate seamless transitions to BAU operations, engaging with design, Business Intelligence (Bl) training, and transformation operations teams
• Define and document Standard Operating Procedures (SOPs) and Key Performance Indicators (KPls) in collaboration with BAU, transformation, and design teams
• Regularly review metrics to track performance and identify opportunities for continuous improvement
  

Efficiency

Optimization:

• Continuously identify and implement process improvements to enhance operational efficiency
• Deploy vision and deliver quality and efficiency improvements through innovative process engineering
  

Qualifications

• Bachelor's or Master's degree in engineering, Computer Science, or a related field.
• Experience with process automation technologies, strategy consulting, or digital transformations
• Lean Manufacturing: Focuses on minimizing waste and maximizing value by streamlining processes and eliminating non-value-added activities.
• Six Sigma: A data-driven approach that aims to improve process quality by identifying and removing causes of defects and variability.
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  

About NIQ

Our commitment to Diversity, Equity, and Inclusion