Training Team Lead

Role Overview:

Training Lead

Key Responsibilities:

Team Management & Coordination

• Manage and mentor a team of trainers across various regional locations.
• Ensure consistent delivery of training programs aligned with organizational standards.

New Hire Training (NHT)

• Plan and execute New Hire Training (NHT) batches in collaboration with HR and business teams.
• Track NHT progress and ensure successful onboarding and readiness of new associates.

Ongoing Training for Existing Employees

• Design and implement ongoing upskilling sessions for current employees in the region.
• Conduct regular

  sales-focused sessions

  to support associates in achieving sales targets within 0–90 days.

Sales Enablement & Performance Focus

• Drive associate performance by linking training to key sales metrics.
• Analyze sales performance data to design targeted interventions and refreshers.

Content Development & Curriculum Design

• Develop training content tailored for telesales, retail, and customer service functions.
• Collaborate with internal stakeholders to update materials based on business evolution.

Data Analysis & Reporting

• Track training effectiveness using key performance indicators (KPIs).
• Present insights and recommendations through regular reports to business and HR leadership.

Leadership & Behavioral Training

• Conduct sessions on leadership, behavioral skills, and soft skills as needed.
• Support career progression programs and succession planning through development initiatives.

Organizational Culture & Compliance

• Drive cultural initiatives such as

  POSH

  ,

  Code of Conduct (CoC)

  ,

  GPTW

  , and other pan-India campaigns.
• Promote inclusive and ethical workplace practices through training and awareness programs.

Training Delivery

• Personally conduct training sessions as required, including train-the-trainer workshops.
• Balance strategic planning with hands-on delivery to maintain training quality.

Skills & Requirements:

• Education:

  Bachelor’s degree in any discipline (Training/HR certifications preferred)

• Experience:

  4–6 years in sales training (preferably in telesales, retail, and customer service environments)
• Strong leadership, multi-tasking, and stakeholder management skills
• Proficiency in

  content development

  ,

  data analytics

  , and

  virtual/in-person facilitation

• Experience with

  sales-focused KPIs

  , learning calendars, and L&D strategy

Core Competencies:

• Sales Training & Enablement
• People Management
• Content Creation & Instructional Design
• Data-Driven Decision Making
• Communication & Influencing Skills
• Organizational Development & Cultural Initiatives