Training Team Lead

Job Description

Role & responsibilities Conducting product and process training at all levels- telecallers /team leader/ Managers. Conducting quality and training sessions whenever required. Managing a team of Quality officers. Conducting DRA new and refresher Trainings i.e Debt recovery agent training and sending caller for certification to IIBF. Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap. Conducting quality and training sessions whenever required. Ensuring that the Training module get update on timely basis. Conducting motivational training for the Team to enhance performance. Maintaining various reports like Quality scores for CSRs and process, Parameter defect report. Weekly and monthly scores Preferred candidate profile Graduate 3-4yrs of relevant experience Leadership skills, excellent interpersonal skills are essential. Looking specifically from collections background trainer Responsible for managing quality parameters and trainings. Conduct refresher and retraining programs. Maintaining MIS. HR Contact No:9789025608