Trainee Process Consultant-Non-Voice

Sagility

0 - 3 years

0 Lacs

coimbatore tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

non voice analytical skills communication skills quality standards interpersonal skills customer service verbal communication written communication conflict resolution metric management coaching training performance evaluation leadership project management problem solving ms office computer skills analytical skills claims administrations reasoning active listening passion to learn influencing skills comprehension quality auditing productivity goals problemsolving technology proficiency motivation delegation conflict handling anticipating issues creative solutions typing skills english communication

Work Mode

On-site

Job Type

Full Time

Job Description

Your role as a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction. As a Trainee Process Consultant, you will possess basic knowledge of Claims Administration - Non Voice, good reasoning and analytical skills, and the ability to communicate fluently in the required language. Your active listening skills, passion to learn, and influencing skills will be valuable assets in comprehending process requirements well and meeting assigned productivity goals. Adhering to attendance and punctuality norms, understanding and adhering to quality standards, and meeting TAT are essential responsibilities in this role. **Key Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the language required for the function/location - Utilize active listening skills - Demonstrate passion to learn and influencing skills - Comprehend process requirements well - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims/develop projects/handle calls as per process guidelines - Adhere to SLA, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet TAT **Qualifications Required:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, motivate employees, and evaluate their performance - Ability to strategically lead and develop a team towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Comprehending ability In this role, you will be based at CMB, KCT Tech Park - East India.,

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