18 Conflict Handling Jobs

**Job Description:** **Role Overview:** As a passionate individual, you are dedicated to people, business, and IKEA's purpose. You thrive on enhancing customer value, driving business growth, and contributing to overall success through effective leadership and development of your team. Your role involves setting strategies, monitoring KPIs, defining future needs for customer experience, and actively following trends to ensure world-class customer service. You will lead, coach, and develop a team of specialists to provide the best customer and co-worker experience. **Key Responsibilities:** - Accountable for setting the strategy and driving the development of Remote Resolutions to meet custom...

Create service-oriented dashboards for queries handled by the team and suggest workable solutions to bring down /reduce manual handling of these query messages. Develop a mechanism to fast-track identification of queries originating on account of processing errors, highlight the same to Department head and work closely with operations team and client services to resolve the issue and minimize loss and customer impact. Ensure errors/knowledge gaps resulting in queries are shared with line managers & Division Heads to curb service issues. Ensure E2E processes are improved through automation/digitalization initiatives. Central point of reference for all Queries, Complaints and concerns. Critica...

Responsible for supervising caf operations, managing staff, ensuring service quality, resolving customer queries, maintaining hygiene standards, and supporting daily reporting and shift management.

As a Trainee Process Consultant - Non-Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for learning and improving - Exhibit influencing skills - Ability to comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Pr...

As a Team Leader-Operations at Sagility, your role involves assisting in managing overall account performance and financial profits by coaching and developing Sr. Process Consultants to deliver quality performance. Your primary responsibility will be to oversee the day-to-day Claims Administrations to ensure successful operations. **Roles & Responsibilities:** - Provide day-to-day leadership, coaching, and development support to direct reports (Sr. Process Consultants). - Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. - Identify areas of process improvement and collaborate effectively within the organiza...

Your role as a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction. As a Trainee Process Consultant, you will possess basic knowledge of Claims Administration - Non Voice, good reasoning and analytical skills, and the ability to communicate fluently in the required language. Your active listening skills, passion to learn, and influencing skills will be valuable assets in comprehending process requirements well and meeting assigned productivity goals. Adhering to attendance and punctuality norms, understanding and adhering to quality stand...

Role Overview: As a candidate for this position, you will be responsible for conducting internal audits and reporting on both financial and operational aspects. You will also be overseeing the internal audit work carried out by outsourced agencies or firms. Your role will require leadership skills, excellent analytical abilities, sharp investigative eye, sound independent judgment, proficiency in conflict handling, effective communication and presentation skills, patience in listening, and adeptness in liaising with others. Key Responsibilities: - Conduct internal audits and report on both financial and operational aspects - Oversee the internal audit work conducted by outsourced agencies or...

As a Trainee Process Consultant-Non-Voice at Sagility in Mumbai, your role is crucial in contributing to the overall team performance and profitability. By implementing action plans, you will play a key part in improving and maintaining client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for continuous learning - Display influencing skills - Comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge and skills...

As a Customer Relations Lead at IKEA, you will play a crucial role in driving an exceptional customer experience by leading high-performance teams within an assigned area. Your main responsibilities will include: - Creating an inspiring and motivating work environment to build a committed team with a strong customer-focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand. - Evaluating adherence to defined ways of working for Generalists and Specialists within their skill area to identify performance improvement areas in processes and behaviors. - Leading, coaching, and following up individual development to...

As a Team Lead, Insurance Claims Operations, you will be responsible for managing the end-to-end claim settlement process with insurers. This includes handling claims intimation, submission, follow-ups, reconciliation, discrepancy management, and providing inputs for system/tech enhancements. Key Responsibilities: - Manage claim settlement process with insurance companies - Verify documents and coordinate approvals - Resolve discrepancies with internal & external stakeholders - Support IT team with system/process improvements Qualifications Required: - Graduate with minimum 3 years of experience in General Insurance claims management - Strong knowledge of MS Office - Good communication & peo...

As an Associate at Sagility, your role will involve contributing to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show a passion for learning - Exhibit influencing skills - Comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills in related areas of the process - Process claims, develop projects, and handle ...

To assist agents/dealers in secondary sales, visit retailers, new product & Sample demonstration, maintain sample stocks collect competitors product feedback and retailers feedback on product & Design and share feedback to AI for further planning.

As a Specialist Quality at Sagility, you will play a crucial role in ensuring the highest standards of service quality in our organization. We are looking for a graduate with international customer service experience, and preference will be given to candidates with 1-2 years of QA experience. Your responsibilities will include participating in daily call audits to measure service quality standards, identifying areas for process improvement, and working collaboratively within the organization to implement effective resolutions in a timely manner. Your focus will be on enhancing client satisfaction and company profitability. Promoting teamwork and cooperative effort is essential in this role, ...

The role of a Trainee Process Consultant-Non-Voice based in Mumbai is to contribute to the overall team performance and profitability by implementing action plans that will enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and communicating fluently in the required language for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for this role. You must be able to comprehend the process requirements well, adhere to attendance and punctuality norms, and acquir...

The role of a Trainee Process Consultant-Non-Voice in Mumbai is to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you should possess basic knowledge of Claims Administration in a non-voice environment, exhibit good reasoning and analytical skills, and communicate fluently in the language required for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for success in this role. Your responsibilities will include adhering to attendance and punctuality norms, acquiring knowledge and skills related to the proce...

The role of a Trainee Process Consultant-Non-Voice in Mumbai requires you to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As an associate, you are expected to possess basic knowledge of Claims Administration - Non Voice, along with good reasoning and analytical skills. You should be able to communicate fluently in the language necessary for the function/location, demonstrate active listening skills, and have a passion for learning. Your responsibilities will include acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidel...

The role of a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you are expected to possess basic knowledge of Claims Administration - Non Voice and demonstrate good reasoning and analytical skills. Effective communication in the required language for the function/location, active listening skills, passion for learning, influencing skills, and the ability to comprehend process requirements are essential for this role. Adherence to attendance and punctuality norms, acquiring knowledge and skill...

You should possess CA Final qualification along with preferable CIA certification. Experience in an ERP environment, particularly Oracle, is preferred. Functional experience in planning, scoping, and conducting internal audits, as well as reporting and presenting audit findings and recommendations is desirable. Additionally, experience in reviewing internal controls, risk assessment, executing assignments as per internal audit standards, drafting audit reports, and overseeing the work of professional internal audit firms is advantageous. Experience in the automotive industry would be a plus. Key responsibilities include conducting internal audits and reporting on financial and operational as...