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Trainee Process Consultant - Non-Voice - Mumbai

0 - 3 years

0 Lacs

maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

non voice interpersonal skills customer service skills data analysis metric management performance evaluation leadership skills project management ms office computer skills analytical skills claims administrations problemsolving skills verbal communication skills written communication skills conflict resolution skills technology proficiency coaching skills training skills motivation skills delegation skills problemsolving skills conflict handling creative solutions typing skills english communication comprehending ability

Work Mode

On-site

Job Type

Full Time

Job Description

The role of a Trainee Process Consultant-Non-Voice in Mumbai requires you to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As an associate, you are expected to possess basic knowledge of Claims Administration - Non Voice, along with good reasoning and analytical skills. You should be able to communicate fluently in the language necessary for the function/location, demonstrate active listening skills, and have a passion for learning. Your responsibilities will include acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is essential to adhere to attendance and punctuality norms, meet assigned productivity goals, and understand and comply with quality standards and SLAs. Additionally, you must have influencing skills, the ability to comprehend process requirements well, and demonstrate exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Mandatory skills for this role include proficiency in using computers and software applications, as well as phone systems. You should be able to understand basic data and take appropriate action, drive individual and team efficiency through effective metric management, coach and motivate employees, and evaluate their performance. It is crucial to strategically lead and develop the team towards improved performance, delegate and manage workloads and projects across functions, and proactively solve problems and conflicts. Preferred skills for this position include proficiency in MS Office, typing skills, computer skills, effective communication in English, good analytical skills, and comprehending ability. By demonstrating these skills and qualities, you will contribute to the success of the team and organization in Mumbai, India.,

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