Trainee Process Cosultant-Non-Voice -Coimbatore Sagility

0.0 - 3.0 years

0 Lacs

coimbatore, tamil nadu

On-site

The role of a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you are expected to possess basic knowledge of Claims Administration - Non Voice and demonstrate good reasoning and analytical skills. Effective communication in the required language for the function/location, active listening skills, passion for learning, influencing skills, and the ability to comprehend process requirements are essential for this role. Adherence to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per process guidelines are key responsibilities. Meeting assigned productivity goals, understanding and adhering to quality standards, and meeting TAT (Turnaround Time) are crucial for successful performance. Mandatory skills for this role include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in using necessary technology such as computers, software applications, and phone systems is required. The ability to understand basic data, drive individual and team efficiency and productivity, coach, train, motivate employees, and evaluate their performance is essential. Strategic leadership to develop the team, delegation and management of workloads and projects, problem-solving, conflict handling, anticipation of issues, troubleshooting problems, and proactive implementation of creative solutions are also important skills. Preferred skills for this role include proficiency in MS Office, typing and computer skills, effective communication in English, good analytical skills, and strong comprehending ability. Location: CMB, KCT Tech Park - EastIndia,

Posted 3 days ago

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