Trainee Process Consultant - Non-Voice - Coimbatore

Sagility

0 - 3 years

0 Lacs

coimbatore tamil nadu

Posted:18 hours ago| Platform: Shine logo

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Skills Required

non voice interpersonal skills customer service skills data analysis metric management coaching training performance evaluation team leadership project management ms office computer skills analytical skills claims administrations problemsolving skills verbal communication skills written communication skills conflict resolution skills technology proficiency motivation problemsolving conflict handling creative solutions typing skills english communication comprehending ability

Work Mode

On-site

Job Type

Full Time

Job Description

As an Associate at Sagility, your role will involve contributing to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show a passion for learning - Exhibit influencing skills - Comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills in related areas of the process - Process claims, develop projects, and handle calls as per process guidelines - Adhere to SLA, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet TAT **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action. - Ability to drive individual and team efficiency and productivity through effective metric management. - Ability to coach, train, and motivate employees and evaluate their performance. - Ability to strategically lead and develop the team towards improved performance. - Ability to delegate and manage workloads and projects across functions within the organization. - Ability to problem-solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehending ability **Location:** CMB, KCT Tech Park - East India,

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