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Trainee Process Consultant - Non-Voice - Coimbatore

Trainee Process Consultant - Non-Voice - Coimbatore

Sagility

0 - 3 years

0 Lacs

coimbatore tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

non voice analytical skills quality standards interpersonal skills customer service skills metric management coaching training performance evaluation leadership project management ms office computer skills analytical skills claims administrations good reasoning fluent communication active listening passion to learn influencing skills comprehension quality auditing productivity goals problemsolving skills verbal communication skills written communication skills conflict resolution skills technology proficiency motivation delegation problemsolving conflict handling creative solutions typing skills english communication

Work Mode

On-site

Job Type

Full Time

Job Description

As a Trainee Process Consultant - Non-Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for learning and improving - Exhibit influencing skills - Ability to comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims, develop projects, and handle calls as per guidelines - Adhere to SLAs, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet Turnaround Time (TAT) requirements **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Drive individual and team efficiency and productivity through effective metric management - Coach, train, and motivate employees, evaluating their performance - Strategically lead and develop a team towards improved performance - Delegate and manage workloads and projects across functions - Problem-solving abilities, conflict handling, anticipation of issues, troubleshooting problems, and implementing creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehension ability Location: CMB, KCT Tech Park - East India *About Sagility:* The company values team performance and client satisfaction, aiming to improve profitability through effective action plans.,

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Trainee Process Consultant - Non-Voice - Coimbatore