Trainee Process Consultant-Non-Voice - Mumbai

As a Trainee Process Consultant-Non-Voice at Sagility in Mumbai, your role is crucial in contributing to the overall team performance and profitability. By implementing action plans, you will play a key part in improving and maintaining client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for continuous learning - Display influencing skills - Comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge and skills related to the process area - Process claims, develop projects, and handle calls as per guidelines - Ensure adherence to SLA, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet TAT **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Drive individual and team efficiency and productivity through effective metric management - Coach, train, and motivate employees, evaluating their performance - Strategically lead and develop the team towards improved performance - Delegate and manage workloads and projects across functions within the organization - Problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehending ability **Education:** Any Graduate **Experience:** 0-1 Year *Location:* Mumbai, India,