Team Lead-Operations

As a Team Leader-Operations at Sagility, your role involves assisting in managing overall account performance and financial profits by coaching and developing Sr. Process Consultants to deliver quality performance. Your primary responsibility will be to oversee the day-to-day Claims Administrations to ensure successful operations. **Roles & Responsibilities:** - Provide day-to-day leadership, coaching, and development support to direct reports (Sr. Process Consultants). - Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness. - Identify areas of process improvement and collaborate effectively within the organization to implement resolutions promptly. - Oversee necessary enhancements to client programs or servicing, including staffing, training, attendance, and quality. - Participate in client visits and roundtables to provide insights on program performance or new programs. - Coordinate with Manager Operations to balance the needs of individual teams with the organization's overall requirements. - Promote teamwork, cooperative effort, and provide growth development opportunities. - Maintain a clean, safe work area, practice good safety habits, and deliver the highest quality service to internal and external customers. - Familiarize yourself with HIPAA regulations. **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with necessary technology, including computers, software applications, and phone systems. - Ability to drive efficiency and productivity through effective metric management. - Ability to coach, train, motivate employees, and evaluate their performance. - Ability to lead and develop teams strategically towards improved performance. - Ability to delegate, manage workloads and projects across functions. - Ability to drive continuous improvement efforts related to call center metrics and monitoring tools. - Ability to problem solve, handle conflict, anticipate issues, troubleshoot problems, and institute creative solutions. - Advanced customer focus and service skills. **Preferred Skills:** - Basic financial analysis skills (cost-effectiveness, cost-benefit analysis, etc.). **Additional Details:** Location: Bangalore, India Education: Any Graduate Experience: 3+ years in Claims Administration, including 12 months in a supervisor capacity. Healthcare Industry experience preferred.,