Team Lead-Operations

You will be responsible for managing the day-to-day activities of the QMC in Hyderabad. Your primary responsibility will include overseeing all Visa application related operations and supervising department-specific supervisors reporting to you. As a Team Lead-Operations, you will have the overall responsibility of the QMC, monitor team performance, and implement improvement plans as necessary. You will manage a team of approximately 15-40 employees, assigning duties and managing rosters based on trend analysis. Your role also involves administrative and people management responsibilities, ensuring high service standards and quality, optimal resource utilization, and monitoring security issues. Additionally, you will be responsible for training and mentoring the team, implementing new processes, ensuring compliance with SLAs, and collaborating with the Value-Added Services team for operational efficiency. Coordination with Mission, operational updates, website updates in all languages, managing escalations, suggesting software changes, and handling MIS reports are also part of your duties. Furthermore, you will work on achieving business targets, analyzing trends, updating colleagues on business performance, managing the sales floor, and preparing incentive reports. Your performance will be evaluated based on operational targets achievement, smooth running of QMC operations, customer and team satisfaction, adherence to SOPs, and system management. You will report to the Center Manager, Country Manager, or Head of Operations, and you should hold a graduate degree with 5-7 years of experience in a healthcare environment. Proficiency in MS Office, prior supervisory experience in Healthcare Operations, and demonstrated process knowledge are required qualifications. Effective communication skills, familiarity with customized software, the ability to make decisions under pressure, relationship management, leadership, self-motivation, team management, and analytical skills are essential for this role. Preferred skills include communication in regional languages.,