Tools Specialist

Position Title: IT Tool Support Specialist – DOORS, HPQC, and Polarion

Position Overview:

The IT Tool Support Specialist manages and optimizes DOORS, HPQC, and Polarion ALM tools, providing user support, maintenance, troubleshooting, and collaborating with teams to ensure effective tool usage throughout the OT, Electromechanical and software development lifecycle.

It is important to note that Polarion tool is replacing DOORS and HPQC. The responsibilities will shift to Polarion

Key Responsibilities

• Support & Troubleshooting:

  Provide first/second-level support for DOORS, HPQC, and Polarion; quickly resolve or escalate issues and document actions.

• Administration:

  Install, configure, and maintain tool environments, manage users and permissions, monitor system health, apply updates, automate tasks, and ensure compliance.

• User Onboarding & Training:

  Set up accounts, deliver training, and develop resources to support users and reduce tickets.

• Customization & Improvement:

  Adapt workflows, dashboards, and templates; gather enhancement requirements; help automate processes and integrate with other systems.

• Integration & Data Management:

  Maintain integrations (e.g., JIRA, Jenkins), support data migrations, and ensure data security and regulatory compliance.

• Reporting:

  Build and maintain reports/dashboards, analyze usage, and prepare documentation for audits.

Required Skills

• Bachelor’s in Computer Science/related field or equivalent experience.
• 3+ years supporting DOORS, HPQC, and/or Polarion in enterprise settings.
• Proficiency in administration, user management, workflow customization, and troubleshooting for at least two tools.
• Knowledge of requirements management, QA, ALM practices, scripting (PowerShell/Python/VBScript), relational databases, REST APIs, and integrations.
• Strong communication, organizational, multitasking, and teamwork skills.

Preferred

• Certifications in DOORS, HPQC, knowledge of Polarion; experience with JIRA, Confluence, Jenkins, Git.

Familiarity with regulated industries, ITIL frameworks, and Agile/Waterfall methodologies.

• Ability to provide a high-level overview on Requirement Management, Test Management, Design Management topics to provide a solution.

Key Competencies

• Analytical thinking, customer service orientation, problem-solving, adaptability, collaboration, and confidentiality.

Typical Activities

• Address user requests/issues, onboard users, customize workflows, monitor metrics, coordinate upgrades, update documentation, and participate in team meetings.