Telecom Operations

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations? We are looking for a Compliance Analyst – Operations to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks.

This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks.

Key Responsibilities

• Regulatory Compliance: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities.
• Vendor Management & Procurement: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance.
• Data Center Operations: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards.
• Issue Resolution & Ticketing: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements.
• SOP Development & Process Optimization: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities.
• Reporting & Analytics: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility.
• Audit & Cost Optimization: Support internal/external audits and implement cost-efficiency initiatives.
• Risk Mitigation: Identify risks in operations and compliance and develop mitigation strategies.
• Stakeholder Management: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals.
• Administrative Oversight: Manage facilities, vendor contracts, and support services for smooth daily operations.

Requirements

• Education: Postgraduate (MBA preferred).
• Experience: 3–5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance.
• Skills:
• In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks.
• Expertise in vendor management, contract negotiation, and SLA monitoring.
• Understanding of telecom/data center infrastructure and security standards.
• Strong analytical, reporting, and communication skills.
• Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight).
• Familiarity with ticketing systems and basic project management.
• Relevant certifications (e.g., ITIL, telecom compliance) are a plus.
• Ability to define and track operational KPIs.
• Must be based in Delhi/NCR, with willingness to travel to data centers across India as needed.

Other Requirements

• Willingness to work flexible/roster-based shifts, including Sundays.
• Comfortable with a 6-day workweek, work-from-office (Noida, Sector 2).
• Effective communicator with both technical and non-technical stakeholders.
• Proactive and solutions-oriented mindset.

Benefits

• Competitive compensation as per industry standards.
• Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure.
• High-impact, strategic role with exposure to cutting-edge telecom and data center technologies.
• On-the-job learning in regulatory frameworks, infra compliance, and vendor governance.
• Professional growth potential within a dynamic and collaborative team.
• Access to specialized training in telecom regulations and emerging technologies.

Job Type: Full-time

Application Question(s):

• How many years of experience you have in Telecom Operations?
• Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?
• Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk)
• Your Current CTC?

Work Location: In person