Telecaller

1. Lead Generation & Outreach Make outbound calls to prospective customers and explain products/services clearly. Generate qualified leads and maintain a healthy pipeline for the sales team. Follow calling scripts and pitching guidelines to ensure consistent communication. 2. Customer Handling & Query Resolution Answer inbound calls and provide accurate information to customers. Handle queries, complaints, and objections with professionalism and patience. Route complex queries to the appropriate internal team for resolution. 3. Follow-up & Conversion Maintain regular follow-up with interested prospects. Track warm leads and convert inquiries into appointments, visits, or closures (as applicable). Ensure timely follow-ups to reduce drop-offs and improve conversion rates. 4. Data Management & Reporting Maintain updated records of calls, follow-ups, and customer interactions in Excel, CRM, or internal systems. Prepare daily/weekly call reports and share with the manager. Ensure data accuracy, confidentiality, and compliance at all times. 5. Communication & Coordination Coordinate with the sales/operations team for scheduling meetings or site visits. Work closely with the marketing or recruitment teams to understand ongoing campaigns and requirements. Share market pulse, customer feedback, and insights with the team for strategy improvement. 6. Professional Conduct Ensure polite and professional communication at all times. Meet daily, weekly, and monthly calling targets. Continuously improve product knowledge and communication skills.