Technical Writer

About Onlinesales.ai

Built by ex-Amazon ad-tech experts, Onlinesales.ai offers a future-proof Retail Media Operating System - boosting Retailer’s profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune India. With Onlinesales.ai's platform, Retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics & 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with Onlinesales.ai and are innovating ahead of the market by at least 2 years.

About the role

We are looking for a skilled Technical Writer to join our team and help create clear, concise, and user-friendly documentation for our products and services. You will collaborate closely with product managers, engineers, designers, and customer success teams to produce high-quality content that enables users to understand and effectively use our solutions.

What will you do @Onlinesales.ai?

• Develop, write, and maintain clear, concise, and comprehensive documentation such as user guides, API documentation, FAQs, release notes, and product manuals.
• Translate complex technical information into simple, engaging, and accessible content for different audiences (developers, end-users, business stakeholders).
• Collaborate with subject matter experts (SMEs) including engineers and product managers to gather information and ensure technical accuracy.
• Create structured content for knowledge bases, product documentation portals, and in-app guidance.
• Ensure consistency in terminology, style, tone, and formatting across all technical documents.
• Continuously update and improve existing documentation based on user feedback, product updates, and new features.
• Work with design teams to create diagrams, visuals, and flowcharts to enhance documentation clarity.
• Manage version control and documentation repositories to maintain up-to-date content.

You will be a great fit, if you have:

• 2–5 years of experience as a Technical Writer in a software/technology company (SaaS, Cloud, DevOps, API-first product background preferred).
• Proven experience creating technical documentation, including developer-focused content (APIs, SDKs, integration guides).
• Ability to grasp complex technical concepts and explain them clearly and concisely.
• Hands-on experience with documentation tools such as Confluence, MadCap Flare, Git, Markdown, Swagger, or similar.
• Familiarity with content management systems and version control tools (GitHub, GitLab, etc.).
• Ability to create visuals, diagrams, or infographics using tools like Visio, Lucidchart, or Figma.
• Knowledge of Agile development environments and collaboration tools (Jira, Trello, Slack).

Why Onlinesales.ai?

• Startup-y

  . We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It’s about working hard and playing hard

• Enterprise SaaS

  . Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the globe

• AI-led Retail Tech

  . We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical)

• Meaningful work

  . This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

• No red tape

  . Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable

• Problem Solving

  . We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you

• Quirky & fun

  . Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!