We are looking for a Senior System Administrator with at least 3 years of experience, to maintain, upgrade, and manage our software, devices(desktops, laptops), hardware, and networks. The job responsibility will be to ensure that our desktop infrastructure (on-premise and virtual desktop) and office network (both on-premises and cloud-based) runs smoothly and efficiently. Responsibilities: Install and configure software and hardware on desktops, laptops, and Virtual desktop infrastructure Manage firewall, network servers, tunnel networks and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups, and firewalls Upgrade systems with new releases and models Handle provisioning of desktop and manage/forecast inventory Build an internal wiki with technical documentation, manuals and IT policies Requirements: Proven experience as a System Administrator, Network Administrator or similar role Experience with networks (LAN, WAN), Firewalls, Tunnel setup, active directory management and patch management Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery Familiarity with various operating systems like Linux, Windows and Mac Resourcefulness and problem-solving aptitude Excellent oral and written communication skills Assembling and dessembling of desktops and laptops, troublehooting. Installation of various os and third party softwares. Knowledge of networking and routing. Knowledge of firewalls and dhcp and dns server. Knowledge on openvpn . Knowledge on Vdi Hands on experience on office365. Having knowledge on activedirectory (user creation, group polocies etc) Having knowledge on patch management.
Company Description TechMojo is a leading software solutions provider based in Hyderabad. The company offers growth-oriented software solutions to clients worldwide, setting the benchmark for delivering massively scalable and reliable technology solutions that power business growth.
Incident Manager Required skills: Prior development background will be a plus. ITIL certification (preferably) Strong oral and written communication skills to communicate and discuss with client teams and CXOs. Responsibilities: 1. Owning and overseeing the incident management process and team members involved in resolving the incident 2. Responding to a production incident , identifying the cause, and initiating the incident management process. 3. Prioritizing incident s according to their urgency and influence on the business. 4. Liaise with Tech and Product units to ensure there are learning from previous incident s [Critical - preventive measures] 5. Producing documents that outline incident protocols such as how to handle infrastructure related incident s and how to correct application failures including an optimum server set up (e.g., DR set up) 6. Conduct regular review and be the POC for AM/Clients while ensuring the incident management team meets the objectives and follows the process diligently. 7. Maintaining a record of all incident s, updating all the relevant fields and their resolution to see if there are recurring malfunctions. 8. Communicating with all stakeholders on major issues and resolutions. 9. Ensure that team reflects the sense of urgency on production issues 10. RCAs are conducted where applicable and the action items are taken to closure with the highest sense of urgency. 11. Managing the Production support team and creating Team Roaster to make sure all the shifts are equipped with the right people 12. Make sure the Support Team OKR are met and designing the OKRs for the individuals. 13. Creating processes to make sure the knowledge base is up to date 14. Fire Cheif for all Action Items of the permanent fixes for the incident s and make sure they are getting closed on time 15. Be a fire warden available 24*7 and personally lead P1/P2 production issues on ground, to get them resolved promptly The position is based in Hyderabad and requires working from the office.
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