Technical Support & Jr. Cybersecurity Analyst

Location: Gurgaon (Full-time Onsite)

Company : Protecte Technologies Pvt Ltd

Reporting To : Senior IT Consultant / Project Manager

Job Purpose : Provide reliable, proactive end-user and infrastructure support at the client site and assist the cybersecurity function with day-to-day monitoring, incident handling, and compliance activities aligned with SEBI CSCRF and ISO/IEC 27001.

Key Responsibilities

1) IT Support Services

· Provide on-site support to users at the Gurgaon office (and remote support for other locations).

· Handle user onboarding/offboarding: device setup, Google Workspace account configuration, and access provisioning.

· Troubleshoot hardware, OS (Windows/macOS), software, network, and endpoint protection issues.

· Maintain asset/configuration inventory for devices and software.

· Coordinate with vendors for hardware repairs and replacements.

· Maintain/monitor cloud backup protocols (Google Workspace).

· Monitor IT infrastructure health and publish monthly performance reports.

· Ensure compliance with approved tools, software licensing, and patch management.

2) Junior Cyber Security Analyst

· Security Monitoring: Assist with daily log review across EDR/AV, email security, and cloud apps; triage alerts in SIEM/SOC tools and escalate per playbooks.

· Incident Response: Perform initial investigation (IOC checks, containment steps like account/device isolation), document timeline/evidence, and support post-incident reviews.

· Vulnerability & Patch Hygiene: Run basic vulnerability scans, track findings, verify remediation, and support monthly patch cycles.

· Access Governance: Execute periodic user/access reviews (least privilege), joiner-mover-leaver checks, and MFA enforcement verification. Able to Execute firewall Rules, VPN, MFA.

· Compliance Support: Prepare inputs for monthly dashboards and quarterly compliance reviews; help maintain ISO 27001 evidence (policies, SOPs, risk register entries, asset register). Understanding of ISMS and BCMS and can Create Policies and Procedures for ISO-27001 and SEBI CSCRF.

· Data Protection: Monitor DLP events, help classify false positives vs. genuine leaks, and coordinate with owners for resolution.

· Awareness & Testing: Support security awareness initiatives, phishing simulations, and publish short “how-to” guides for users like backup scripts for automation.

· Change & Configuration: Track security-relevant changes (baseline hardening, secure configs), keep configuration standards and exceptions up to date.

· Threat Intelligence (Foundational): Note relevant advisories/CVEs for used tech stack and flag potential impact to the team. Should be able to maintain SOC, SIEM as L1.

· Documentation: Maintain runbooks, incident tickets, and audit-ready evidence, Documentation for CEBI CSCRF, ISO 27001.

3) Collaboration & Reporting

· Document and escalate critical IT/cyber issues to central IT & cybersecurity teams.

· Contribute to monthly service/cyber dashboards and quarterly compliance reviews, weekly updates.

· Coordinate with third-party vendors, Client VAPT and auditors as required.

Required Qualifications & Experience

· Bachelor’s degree/diploma in IT/Computer Science or relevant field.

· 0–2 years in IT support and/or entry-level cybersecurity (internships count).

· Hands-on with hardware, Windows/macOS, Google Workspace admin, basic networking.

· Knowledge of endpoint protection, DLP concepts, and foundational cybersecurity practices.

· Familiarity with ISO/IEC 27001 and SEBI CSCRF (strong advantage).

· Exposure to any of the following is a plus: SIEM/EDR tools, vulnerability scanners, email security gateways, MDM/UEM.

· Preferred/bonus certifications: CompTIA Security+, Google Cybersecurity Certificate, Microsoft SC-900/SC-200 (fundamentals/associate), ISO 27001 Foundation/Internal Auditor, Cisco CC (formerly CCNA) Security.

Skills & Competencies

· Strong troubleshooting and problem-solving; analytical mindset for alert triage.

· Clear written documentation; crisp verbal communication with end-users and auditors.

· Ability to prioritize and manage tasks independently; follow playbooks/runbooks.

· High attention to confidentiality, data privacy, and evidence handling.

· Professional, customer-centric attitude; team player with ownership mindset.

· Nice to have: basic scripting (PowerShell/Bash/Python) for automation/reporting.

Working Hours

· Monday to Friday, 9:00 AM – 6:00 PM IST

· Onsite presence required at Gurgaon office.

· Occasional after-hours/on-call support during incidents or planned changes.

Additional Notes

· Role may require background verification and adherence to client security policies.

· Candidates should be comfortable working in regulated/financial environments.