Technical Operations Manager

Technical Operations Manager (Code Generation AI)

Technical Operations Manager

What You'll Do:

• Client Relationship Management:

  Act as the primary point of contact for our global big tech clients, building strong relationships and understanding their technical requirements for code generation datasets.

• Project Lifecycle Management:

  Oversee the entire project lifecycle, from initial client engagement and requirement gathering to project kick-off, execution, and successful delivery.

• Communication & Coordination:

  Facilitate clear and effective communication between clients and our internal Ground Truth (GRT) teams, translating technical specifications into actionable tasks for our labeling workforce.

• Technical Scoping & Planning:

  Collaborate with clients and internal subject matter experts to define project scope, technical specifications, and success metrics for data labeling projects.

• Process Building & Optimization:

  Design, implement, and continuously improve processes for quality control and assurance of large-volume coding datasets. Develop scalable strategies for the management and performance optimization of a very large workforce and multiple project teams.

• Risk Management:

  Proactively identify potential roadblocks and develop mitigation strategies to ensure timely and high-quality project delivery.

• Performance Monitoring:

  Track project progress, report on key performance indicators (KPIs), and ensure projects are delivered on time and within budget.

What We're Looking For:

• 5+ years of experience

  in technical operations, program management, or a similar client-facing technical role, preferably within the AI/ML data services industry.

• Proven experience working with global enterprise clients

  , particularly big tech companies (e.g., Google, OpenAI, Meta).

• Strong understanding of AI/ML concepts

  , particularly in the context of large language models and code generation. Familiarity with SFT, RLHF, and evaluation methodologies is highly desirable.

• Exceptional communication skills

  , both written and verbal, with the ability to articulate complex technical concepts clearly and concisely to diverse audiences.

• Demonstrated ability to manage multiple projects concurrently

  in a fast-paced, dynamic environment.

• Strong problem-solving skills

  and a proactive approach to identifying and resolving issues.

• Experience in creating and implementing project plans

  and managing technical teams.
• A Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
• A Masters Degree in Management is preferred.

Technical Knowledge Focus:

Why Join Us:

• Be at the forefront of AI innovation, contributing to the development of cutting-edge code generation models.
• Work with some of the biggest names in the global tech industry.
• Join a rapidly growing company with a dynamic and collaborative work environment.
• Opportunity for significant impact and career advancement.

If you're a self-starter with a passion for technology, excellent client management skills, and the drive to make a significant impact, we encourage you to apply!