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Technical Operations Manager

5 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Technical Operations Manager (Code Generation AI)


Technical Operations Manager



What You'll Do:


  • Client Relationship Management:

    Act as the primary point of contact for our global big tech clients, building strong relationships and understanding their technical requirements for code generation datasets.
  • Project Lifecycle Management:

    Oversee the entire project lifecycle, from initial client engagement and requirement gathering to project kick-off, execution, and successful delivery.
  • Communication & Coordination:

    Facilitate clear and effective communication between clients and our internal Ground Truth (GRT) teams, translating technical specifications into actionable tasks for our labeling workforce.
  • Technical Scoping & Planning:

    Collaborate with clients and internal subject matter experts to define project scope, technical specifications, and success metrics for data labeling projects.
  • Process Building & Optimization:

    Design, implement, and continuously improve processes for quality control and assurance of large-volume coding datasets. Develop scalable strategies for the management and performance optimization of a very large workforce and multiple project teams.
  • Risk Management:

    Proactively identify potential roadblocks and develop mitigation strategies to ensure timely and high-quality project delivery.
  • Performance Monitoring:

    Track project progress, report on key performance indicators (KPIs), and ensure projects are delivered on time and within budget.


What We're Looking For:


  • 5+ years of experience

    in technical operations, program management, or a similar client-facing technical role, preferably within the AI/ML data services industry.
  • Proven experience working with global enterprise clients

    , particularly big tech companies (e.g., Google, OpenAI, Meta).
  • Strong understanding of AI/ML concepts

    , particularly in the context of large language models and code generation. Familiarity with SFT, RLHF, and evaluation methodologies is highly desirable.
  • Exceptional communication skills

    , both written and verbal, with the ability to articulate complex technical concepts clearly and concisely to diverse audiences.
  • Demonstrated ability to manage multiple projects concurrently

    in a fast-paced, dynamic environment.
  • Strong problem-solving skills

    and a proactive approach to identifying and resolving issues.
  • Experience in creating and implementing project plans

    and managing technical teams.
  • A Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred.
  • A Masters Degree in Management is preferred.


Technical Knowledge Focus:


Why Join Us:


  • Be at the forefront of AI innovation, contributing to the development of cutting-edge code generation models.
  • Work with some of the biggest names in the global tech industry.
  • Join a rapidly growing company with a dynamic and collaborative work environment.
  • Opportunity for significant impact and career advancement.


If you're a self-starter with a passion for technology, excellent client management skills, and the drive to make a significant impact, we encourage you to apply!

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