Technical Lead - Tools and Automation

Job Description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Technical Lead to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. We are looking for a highly skilled Technical Lead – Tools and Automation with hands-on experience in implementing and managing ZOHO tools, DevSecOps, and Observability Solutions within a banking environment. The ideal candidate will bring deep technical expertise, banking industry experience, and a strong focus on automation, service management, performance monitoring, and DevOps practices Key Responsibilities: Lead the design, implementation, and administration of ZOHO tools (primarily ZOHO Desk, ZOHO Analytics, and ZOHO FSM) for ITSM and APM processes. Manage the end-to-end lifecycle of automation projects, from requirements gathering to rollout and support. Collaborate with cross-functional teams (IT Infrastructure, DevOps, Compliance, Risk) to develop automation for incident management, problem management, change requests, and asset tracking. Monitor and analyze application performance using ZOHO’s APM capabilities, Observability Solution; define SLAs and thresholds. Lead the implementation of observability solutions across infrastructure, application, and network layers to improve monitoring, alerting, and root cause analysis. Support and drive DevSecOps practices including CI/CD pipeline for automated deployments. Drive integration of these tools with existing banking systems (e.g., Core Banking, CRM, IAM). Define and implement automation scripts/workflows to reduce manual effort in recurring IT operations. Create dashboards and reports for IT service delivery and performance metrics using ZOHO Analytics. Mentor junior engineers and serve as a technical escalation point for tools and automation issues. Ensure compliance with banking regulatory requirements in all automation and observability initiatives. Work closely with InfoSec teams to implement role-based access and data protection policies across all these tools and related systems. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 8+ years of IT experience with 3+ years in a technical leadership role. Proven expertise in ZOHO tools – especially ZOHO Desk, Creator, FSM, and Analytics. Strong background in IT Service Management (ITSM) frameworks (ITIL v3/v4 preferred). Experience implementing or managing APM solutions and performance tuning dashboards. Hands-on experience with observability tools such as ELK, Prometheus, Grafana, or OpenTelemetry. Familiarity with DevOps principles and tools. Hands-on scripting knowledge (e.g., JavaScript, Deluge, Python). Good knowledge of REST APIs, system integration, and automation workflows. Prior experience in banking or financial services domain is preferred. Familiarity with compliance frameworks like PCI-DSS, SOX, or RBI Guidelines is a plus. Excellent communication, stakeholder management, and documentation skills. Automation tools and frameworks: Knowledge of tools like Selenium, Jenkins, Ansible, Terraform, or others (Preferred). Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Foundation or Practitioner Certification. ZOHO Certified Developer or Administrator (Preferred). Why Join Us: Be part of a fast-growing digital banking transformation team. Opportunity to lead innovation in enterprise automation, DevSecOps, and observability. Work with cutting-edge tools in a regulated and impact-driven industry. Flexible work culture and structured career path. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.