Technical Lead - Tools and Automation

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Technical Lead to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.  

We are looking for a highly skilled Technical Lead Tools and Automation with hands-on experience in implementing and managing ZOHO tools, DevSecOps,
and Observability Solutions within a banking environment. The ideal candidate will bring deep technical expertise, banking industry experience, and a strong focus on automation, service management, performance monitoring, and DevOps practices

Role & responsibilities

• Lead the design, implementation, and administration of ZOHO tools (primarily ZOHO Desk, ZOHO Analytics, and ZOHO FSM) for ITSM and APM processes.
• Manage the end-to-end lifecycle of automation projects, from requirements gathering to rollout and support.
• Collaborate with cross-functional teams (IT Infrastructure, DevOps,
• Compliance, Risk) to develop automation for incident management, problem management, change requests, and asset tracking.
• Monitor and analyze application performance using ZOHOs APM capabilities, Observability Solution; define SLAs and thresholds.
• Lead the implementation of observability solutions across infrastructure, application, and network layers to improve monitoring, alerting, and root cause analysis.
• Support and drive DevSecOps practices including CI/CD pipeline for automated deployments.
• Drive integration of these tools with existing banking systems (e.g., Core Banking, CRM, IAM).
• Define and implement automation scripts/workflows to reduce manual effort in recurring IT operations.
• Create dashboards and reports for IT service delivery and performance metrics using ZOHO Analytics.
• Mentor junior engineers and serve as a technical escalation point for tools and automation issues.
• Ensure compliance with banking regulatory requirements in all automation and observability initiatives.
• Work closely with InfoSec teams to implement role-based access and data protection policies across all these tools and related systems.

Preferred candidate profile

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 8+ years of IT experience with 3+ years in a technical leadership role.
• Proven expertise in ZOHO tools – especially ZOHO Desk, Creator, FSM, and Analytics.
• Strong background in IT Service Management (ITSM) frameworks (ITIL v3/v4 preferred).
• Experience implementing or managing APM solutions and performance tuning dashboards.
• Hands-on experience with observability tools such as ELK, Prometheus, Grafana, or OpenTelemetry.
• Familiarity with DevOps principles and tools.
• Hands-on scripting knowledge (e.g., JavaScript, Deluge, Python).
• Good knowledge of REST APIs, system integration, and automation workflows.
• Prior experience in banking or financial services domain is preferred.
• Familiarity with compliance frameworks like PCI-DSS, SOX, or RBI Guidelines is a plus.
• Excellent communication, stakeholder management, and documentation skills.
• Automation tools and frameworks: Knowledge of tools like Selenium, Jenkins, Ansible, Terraform, or others (Preferred)

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• ITIL Foundation or Practitioner Certification.
• ZOHO Certified Developer or Administrator (Preferred)