Job
Description
About Us All people need connectivity. The Rakuten Group is reinventing telecom by greatly reducing cost, rewarding big users not penalizing them, empowering more people and leading the human centric AI future. The mission is to connect everybody and enable all to be. Rakuten. Telecom Invented. Job Description Why should you choose us? Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity. Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloudnative telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together! About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.9 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/. Job Summary We are seeking an experienced and dynamic Lead for our Enterprise Operations team with a specialization in the IP domain. The successful candidate will be responsible for overseeing the design, implementation, and management of our enterprise IP infrastructure, ensuring robust and secure network operations, and leading a team of network professionals to support our business objectives. Key Responsibilities Oversee the design, deployment, and maintenance of IP networks. Contact point for all Customer Escalations, Track and Maintain customer committed SLAs. Appropriate Customer communication with respect to Faults as well as Changes in line with agreements. Monitor network performance and proactively address issues to maintain optimal Customer Experience. Implement best practices for network monitoring, management, and troubleshooting. Maintain comprehensive documentation and control of network configurations, Control changes and procedures to least impact customer services. Root causes analysis and develop workaround/permanent solution to prevent incident recurrence. Coordinate with internal teams and external vendors for network upgrades and maintenance Analyse network performance metrics to identify and address areas for improvement. Implement solutions to enhance network efficiency, reliability, and scalability. Conduct regular network assessments and capacity planning. Lead, mentor, and develop a team of network engineers and administrators. Foster a collaborative and high-performance team environment. Ensure compliance with industry standards, regulatory requirements, and company policies. Conduct regular audits and vulnerability assessments. Stay abreast of emerging technologies and industry trends in the IP domain. Drive innovation and continuous improvement initiatives within the network operations team. Provide training and development opportunities for team members. Job Requirement Qualifications Bachelor’s degree in Electronics and Comm, Information Technology, or a related field. Experience Minimum of 12 years of experience in network administration or a similar role. Minimum 4 years of experience with a focus on Enterprise Operations in IP networks. Proven experience in a leadership or managerial role. Deep understanding of IP networking concepts, including TCP/IP, DNS, MPLS (L2/L3 VPN/VRF-) and MPLS- TE, BGP, QOS, segment routing based network. Strong knowledge of network security practices and technologies (firewalls, VPNs, IDS/IPS). Proficiency in network monitoring and management tools. Excellent problem-solving skills and attention to detail. Strong communication, leadership, and interpersonal skills. Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are highly desirable. Preferred Skills Experience with cloud networking. Familiarity with automation tools and scripting languages (Python, Ansible). Knowledge of VoIP and multimedia networking. Experience with SD-WAN and network virtualization technologies. Rakuten Shugi Principles Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, always advance. Only be satisfied with complete success - Kaizen. Be passionately professional. Take an uncompromising approach to your work and be determined to be the best. Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory. Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile. Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team. Show more Show less
