Technical Lead

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Reporting to the VP COG ECM enterprise Forms Portfolio Delivery Manager, this role will be responsible for managing and supporting Implementation of a new Document solution for identified applications with the CCM landscape, in APAC.

OpenText xPression and Duckcreek has been the corporate document generation tool of choice within Chubb. But xPression going end of life and be unsupported from 2025. A new Customer Communications Management (CCM) platform – Quadient Inspire - has been selected to replace xPression by a global working group and implementation of this new tool (including migration of existing forms/templates from xPression where applicable). Apart from migrating from xPression, there are multiple existing applications to be replaced with Quadient Inspire

The role is based in Hyderabad/India with some travel to other Chubb offices. Although there are no direct line management responsibilities within this role, the successful applicant will be responsible for task management of Business Analysts and an Onshore/Offshore development team. The role will require the ability to manage multiple project/enhancement streams with a variety of levels of technical/functional scope and across a number of different technologies.

Key Responsibilities:

Data Engineering:

Technically equipped to mentor the data engineers in their day to day work and their deliverables.

Release Planning and Coordination:

• Develop and maintain comprehensive release guidelines to be distributed across the team.
• Plan the release of project deliverables (e.g. assist delivery teams in preparation for Gateway approvals / CAB), ensuring alignment with project timelines and objectives.
Construct a centralized release calendar for all projects to provide visibility into upcoming releases.

Communication and Stakeholder Management:

• Communicate key project commitments, plans, changes, and requirements to relevant teams and stakeholders.
Provide weekly updates on release activities to keep all parties informed of progress and any potential issues.

Monitoring and Reporting:

• Measure and monitor the progress of releases after deployment, ensuring that all deliverables meet quality standards.
Maintain documentation related to procedures on build and release, ensuring that all processes are clearly defined and accessible.

Risk Management:

• Identify and manage risks that may affect release scope, schedule, or quality.
Collaborate with release managers from different departments to address cross-functional challenges and ensure smooth release processes.

Quality Assurance:

• Ensure that QA teams are aware of project guidelines and requirements, facilitating effective testing and validation of releases.
Resolve issues regarding release quality and schedule, working closely with development and QA teams to address any concerns.

Continuous Improvement:

• Make improvements to the methodologies used for configuration management, ensuring that best practices are followed.
Determine how third-party applications, infrastructure updates, and defect backlogs affect releases, and adjust plans accordingly.

Budget Management:

• Ensure that all releases stay within budget and meet organizational requirements, providing insights and recommendations for cost management.

Qualifications:

• 3 to 5 years proven experience as a Release Manager or similar role within software development in a complex organisation.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Certification in project management (e.g., Prince II, PMP, Agile, Scrum Master).
• Experience with DevOps and CI/CD tools and practices.
• Strong understanding of software development life cycle (SDLC) and release management processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong analytical and problem-solving skills, with a focus on risk management and quality assurance.
Experience with configuration management and version control systems.

Preferred Skills:

• Knowledge of third-party application integration and infrastructure management.
ITIL knowledge would be a plus

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment
  

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career

advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.
  

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.

• Step 2: Engage with our recruitment team for an initial discussion.

• Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

• Step 4: Final interaction with Chubb leadership.
  

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: Chubb External Careers

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