Introduction
IntroductionAt IBM Infrastructure & Technology, we design and operate the systems that keep the world running—from high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our Storage team is at the forefront of innovation, delivering technologies that enable AI for Storage and Storage for AI, along with advanced solutions for data resilience, scalability, and performance.Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll gain exposure to diverse technologies, work with global teams, and contribute to resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM offers the opportunity to build expertise and shape the infrastructure that drives progress.What You’ll Do
- Create clear, concise, and easy-to-understand content that helps users successfully use our products.
- Work on a range of content types including UI text (UX writing), user guides, product tours, API documentation, videos, and support articles.
- Translate complex technical concepts into simple, user-focused content.
- Contribute to UX writing and help experiences embedded within the product interface.
- Collaborate with product managers, designers, developers, and other stakeholders to gather information and align content with user needs and product goals.
- Follow established content standards, voice and tone guidelines, and ensure content is accessible and ready for localization.
- Participate in team meetings, design reviews, and feedback sessions to continuously improve content quality.
Who You Are
- You have strong writing and research skills and enjoy making complex information clear and approachable for a wide range of users.
- You communicate effectively—both in writing and verbally—and collaborate respectfully with people from diverse roles and backgrounds.
- You are self-driven, take initiative, take ownership of your work, thrive in a team-focused environment and contribute positively to team outcomes.
- You’re adaptable, open to change, and comfortable working with shifting priorities and fast-paced schedules.
- You’re curious, proactive, and eager to learn new technologies, tools, and processes.
- You enjoy solving problems and finding new ways to improve content and the user experience.
- You’re comfortable working with design and development teams in fast-paced, iterative environments.
Your Role And Responsibilities
Your Role and ResponsibilitiesAs a Technical Content Developer and Designer, you’ll play a key role in shaping how users experience our products by designing, writing, and delivering high-quality technical content. You'll work closely with cross-functional teams—product managers, designers, engineers, and support—to create content that helps users understand and succeed with our software.This role focuses on crafting user-centered documentation, in-product UX writing, and other content formats that support the end-to-end product experience.
Preferred Education
None
Required Technical And Professional Expertise
- 3+ years of experience delivering goal-oriented technical content (user assistance, embedded content, demos), supported by working knowledge of docs-as-code practices, including Markdown/AsciiDoc authoring, Git-based version control, and structured peer reviews.
- Well-developed interpersonal skills, demonstrated through strong written and verbal English communication, delivery of high-quality, standards-aligned content, and effective collaboration with SMEs and cross-functional stakeholders across Design, Development, Test, Support, and Product Management.
- Proficiency with standard content development tools and processes such as Oxygen, Adobe Experience Manager, GitHub, Jira, and Agile principles)
- Ability to structure and maintain content using sound information architecture principles, ensuring consistency, reusability, and adherence to style guides, while demonstrating strong ownership of content quality through effective review management, accuracy validation, and meeting release timelines with minimal supervision.
- Growth mindset and adaptability, demonstrated by curiosity, openness to feedback, and commitment to continuous learning and skill development
Preferred Technical And Professional Experience
- Prior experience documenting enterprise software domains such as storage, cloud, Kubernetes, or SaaS platforms.
- Experience supporting multi-version or release-based documentation, including managing updates across versions in a squad-based delivery model.
- Exposure to AI-assisted content development tools (e.g., CoPilot, Productivity Assistant) and interest in leveraging AI for efficiency and quality improvements..
- Exposure to CI/CD or automation practices for documentation, such as link checks, linting, or content validation pipelines.
- Ability to contribute beyond assigned deliverables by mentoring junior writers, improving processes, or driving content quality initiatives.
